Kwartas
lvl.1
Flight distance : 2662149 ft
South Africa
Offline
|
Hey all,
Curious if anyone else has experienced this before:
Short of the long:
My DJI Mavic Air 2 fell out of sky after 13min of flight.
Just got a black screen, stating signal lost (no obstacles in between), it didn't return to home (confirmed home point recorded before take off) after pushing button, found drone after extensive search (used 'find my drone' functionality). It didn't land safely, as one leg got busted, and camera broke off gimbal - suspecting it was a FLYAWAY, and drone dropped out of sky. DJI customer service replies with this:
We are sincerely sorry that the free service period of your aircraft expired and there is no free data analysis service provided. You are recommended to contact the local service center below for the repair service, they will definitely help get the issue solved.
Detailed story:
I flew my drone perfectly for about 13min, and then got 'aircraft signal interference', followed a short while after with 'RC signal lost' (less than 100m away from me), and finally totally black screen, with no visuals, 'Aircraft not connected to RC'. I pushed the Home button and waited, nothing happened. After judging the battery must've run out, I used 'find my drone' to go to the last recorded GPS point. Searched for a LONG time, and eventually found my broken drone in thick bushes, with no more battery. The camera has broken off the gimbal, props got damaged, one stand of one front leg is destroyed. The drone must've fallen out of the sky. HOW is this possible? I can only think that there must have been some kind of internal malfunction. It's unacceptable to spend so much on a product for it to malfunction with no wrongdoing from my side.
Can't they (DJI) do me the courtesy of AT LEAST looking at the flight log to try and ascertain what happened? Something malfunctioned internally, and there was nothing I could do.
Looking for advice, as I feel the company should stand behind their product and assist the customer. This was NOT a pilot error crash into an obstacle, but a product malfunction (I've never crashed the drone, nor has it ever been damaged whatsoever). So should I expect any DJI product I'm (maybe) buying in the future to have a shelf-life of 18months? I'd rather then steer clear.
Thanks in advance, any feedback welcomed
MA2 wrecked :(
|
|