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Air 2 S side sensor block warning
345 3 2022-6-12
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ETn.Flier
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United States
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Normal mode my air2s flashes side sensor block error, inspected sensors, cleaned sensors no blockage found. Will fly that has no left or right movement unless switched to sport or cinie mode. Is there a setting that may cause this? Or is this a hardware or software problem?
2022-6-12
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please try to download the DJI Assistant 2 software and please perform the vision sensor calibration and check if the issue persists? Please follow these recommended screen resolution settings. It is advisable to use 14", 17", 19",  22", and 24" monitors to calibrate the vision system. Set the display’s resolution to the recommended default value. (Usually, the 14-inch display’s resolution should be set at 1366*768 or 1440*900. The 17-inch display’s resolution: is 1366*768 or 1280*720. The 19-inch display’s resolution: is 1366*768 or 1440*900. The 22-inch display’s resolution: is 1680*1050 or 1920*1080. The 24-inch display’s resolution: 1920*1080 or 1920*1200.). Please keep us posted. Thank you.
2022-6-12
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ETn.Flier
lvl.1
United States
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Determined issue was caused by settings being change with software update...no side movement was turned on as well as changed gimbal to FPV.  SW updates should not do this....
2022-6-15
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DJI Natalia
Administrator

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Hello, there. We are sorry for this inconvenience caused. Could you please tell us the code you meet and send us a related video or screenshots via Google Drive or Dropbox?  Then we can help you to solve the problem better and will also reply to you as soon as possible. Thanks in advance for your support.
2022-6-15
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