Hello, I have tried to use the tracking a couple of times now and after few 20 seconds it simply stop tracking.
My phone is the Iphone13 pro, using the last available app update, did calibration many times already..
Any troubleshooting to follow?
I'm using a second phone to hear music with my AirPods and bluetooth, any chance this could be interfering with the Tracking?!

Here is an example: https://www.dropbox.com/s/xihshh6h2gxl5ag/temp_video_for_share.mov?dl=0

Hello there Holzmeister. I am sorry for the trouble this has caused and thank you for reaching out. May we please know if you are receiving any error message on the DJI Mimo application when this is happening and kindly please try using a different recommended mobile device ( https://terra-1-g.djicdn.com/851 ... ibility_List_en.pdf ) on your DJI OM 5 for us to be able to isolate. Thank you.

DJI Stephen Posted at 6-13 18:57
Hello there Holzmeister. I am sorry for the trouble this has caused and thank you for reaching out. May we please know if you are receiving any error message on the DJI Mimo application when this is happening and kindly please try using a different recommended mobile device ( https://terra-1-g.djicdn.com/851d20f7b9f64838a34cd02351370894/om-5%E6%89%8B%E6%9C%BA%E5%85%BC%E5%AE%B9%E5%88%97%E8%A1%A8/DJI_OM_5_Mobile_Phone_Compatibility_List_en.pdf ) on your DJI OM 5 for us to be able to isolate. Thank you.

Not getting any error message.
But it seems consistent that is always around 15/20 seconds in the recording that the tracking stops.

Holzmeister Posted at 6-18 14:58
Not getting any error message.
But it seems consistent that is always around 15/20 seconds in the recording that the tracking stops.

Hi there Holzmeister. Thank you for the reply and for these additional information. Kindly please try using a different recommended mobile device on your DJI OM 5 and try tracking a subject once again to see if the issue will still persist. Kindly please keep us posted for further assistance. Thank you.