Good evening. I'm checking on my order status. Order #0019986504963. Order placed 5/10/22. DJI's shipping status shows as "shipped" since May 25th but the UPS tracking # provided by DJI shows nothing. It has now been 36 days since I placed the order. Where's my order?

Hello, there. We are very sorry for the inconvenience caused. There is something unusual about your package. We have applied for a replacement package and we will keep you updated as soon as we have any news.

M3P w/RC  and FMK+ order placed: 5/10/22
My order marked as "SHIPPED" by DJI and UPS shipping label created : 5/25/22
UPS tracking number current status as of 6/16/22: "Investigation opened", we have begun an investigation to locate the package."

ALOFT Drone Posted at 6-16 12:34
M3P w/RC  and FMK+ order placed: 5/10/22
My order marked as "SHIPPED" by DJI and UPS shipping label created : 5/25/22
UPS tracking number current status as of 6/16/22: "Investigation opened", we have begun an investigation to locate the package."

Hi, there. We can understand how you feel at the moment, and our relevant team will contact you as soon as possible, please don't worry about this issue. And we are deeply sorry again for the inconvenience caused.

M3P w/RC  and FMK+ order placed: 5/10/22
My order marked as "SHIPPED" by DJI and UPS shipping label created: 5/25/22
UPS tracking number current status as of 6/16/22: "Investigation opened", we have begun an investigation to locate the package." UPS has now denied the claim submitted by DJI because they did not provide enough information.
DJI chat reps...can you help resolve this issue please?

ALOFT Drone Posted at 6-17 14:11
M3P w/RC  and FMK+ order placed: 5/10/22
My order marked as "SHIPPED" by DJI and UPS shipping label created: 5/25/22
UPS tracking number current status as of 6/16/22: "Investigation opened", we have begun an investigation to locate the package." UPS has now denied the claim submitted by DJI because they did not provide enough information.

We are greatly sorry to hear about that. Please kindly note that our team has arranged another shipment for you. Please rest assured we will keep an eye on your order and try our best to get it addressed. Besides, if you have any concerns, you are advised to reply to our email directly. We will pay all our effort to help you out. Thank you for your understanding.

Well my M3P w/RC and FMK+ finally showed up today via UPS. Thanks for resending the order DJI.