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Cannot view screen shot or recording on the DJI RC
5251 28 2022-6-17
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SiRius. ly
lvl.2
Flight distance : 334072 ft
Singapore
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After screenshot or recording ,I cannot access them from the RC!
Immediately after recording,can view it once, then cannot find or access it again.
Help
2022-6-17
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BaynhamPhoto
Second Officer
Flight distance : 491814 ft
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United Kingdom
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Go through the cog icon by drawing finger down the screen, then storage, then the hamburger menu on internal storage, then photos & videos, then images & under movies for screen recordings. Really intuitive
2022-6-17
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DAFlys
Captain
Flight distance : 312090263 ft
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United Kingdom
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If you have an SD card installed you can swipe down and expand the SD card and press explore.  
2022-6-18
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DAFlys
Captain
Flight distance : 312090263 ft
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If you have an SD card installed you can swipe down and expand the SD card and press explore.  
2022-6-18
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're sorry for the trouble. You may refer to the information below for you to access your screenshot and screen recording files.

Internal storage > Pictures > Screenshots

Internal Storage > Movies

Hope this information helps for you to isolate your issue. Please keep us posted. Thank you.
2022-6-18
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DowntownRDB
Core User of DJI
Flight distance : ****
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DAFlys Posted at 6-18 00:58
If you have an SD card installed you can swipe down and expand the SD card and press explore.

You've been duped.  
2022-6-18
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BaynhamPhoto
Second Officer
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DAFlys Posted at 6-18 00:58
If you have an SD card installed you can swipe down and expand the SD card and press explore.

Only applies if you haven't cleared the notifications
2022-6-18
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BaynhamPhoto
Second Officer
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DJI Paladin Posted at 6-18 01:25
Hi there. Thank you for reaching out and we're sorry for the trouble. You may refer to the information below for you to access your screenshot and screen recording files.

Internal storage > Pictures > Screenshots

Thought I'd covered that but the term internal storage is a little confusing when the files are on the sdcard ergo portable storage/memorycard
2022-6-18
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DAFlys
Captain
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Doh,  not had that for ages.  
2022-6-18
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DAFlys
Captain
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BaynhamPhoto Posted at 6-18 06:13
Only applies if you haven't cleared the notifications

Oh,  Ive not seen an option to clear that one.
2022-6-18
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DowntownRDB
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DAFlys Posted at 6-18 08:04
Doh,  not had that for ages.

Yeah, it hasn't been as glitchey lately.  At least it was only a two-fer.  
2022-6-18
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DAFlys
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DowntownRDB Posted at 6-18 08:15
Yeah, it hasn't been as glitchey lately.  At least it was only a two-fer.

Gosh,  hopefully the days of 3x 4x and even 6x are gone.
2022-6-18
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djiuser_UiOpbSlvbHqN
lvl.3
Flight distance : 249249 ft
United States
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I have NO PICTURES in my DJI fly app on my RC.  I can ONLY view them on the drone through the RC.  Is my RC not supposed to automatically store low-res images on the RC since it has built in memory?
2022-6-18
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MySky
Second Officer
Flight distance : 364902 ft
Germany
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BaynhamPhoto Posted at 6-18 06:13
Only applies if you haven't cleared the notifications

I have cleard it.
Is there a way to get it back ?
2022-6-18
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Mobilehomer
First Officer
Flight distance : 18150351 ft
United States
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A question. If you close Fly, is there a gallery icon? If so, that is where the xcreen shots and videos are.
2022-6-18
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MySky
Second Officer
Flight distance : 364902 ft
Germany
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Mobilehomer Posted at 6-18 11:58
A question. If you close Fly, is there a gallery icon? If so, that is where the xcreen shots and videos are.

If you will explain how to close the FlyApp on the DJI RC, i will give it a try.
2022-6-18
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DowntownRDB
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DAFlys Posted at 6-18 08:31
Gosh,  hopefully the days of 3x 4x and even 6x are gone.

I hope so too.  One time I had a three-fer and got a PM from some mad user calling me a point w....

I didn't even bother to respond to his PM.  I replied once and the system tripled it so I figured best to just not respond and only make him madder.
2022-6-18
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BaynhamPhoto
Second Officer
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MySky Posted at 6-18 11:32
I have cleard it.
Is there a way to get it back ?

'Eject' the sdcard remove & reinsert it, you might get the card setup notif if you restart the rc clicking on the setup option then the done option on the storage screen shown also retriggers the explore option notif.
2022-6-18
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Mobilehomer
First Officer
Flight distance : 18150351 ft
United States
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Try sliding up from the bottom of the screen
2022-6-18
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MySky
Second Officer
Flight distance : 364902 ft
Germany
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BaynhamPhoto Posted at 6-18 14:16
'Eject' the sdcard remove & reinsert it, you might get the card setup notif if you restart the rc clicking on the setup option then the done option on the storage screen shown also retriggers the explore option notif.

Already tried that -> nothing.
2022-6-18
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MySky
Second Officer
Flight distance : 364902 ft
Germany
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Mobilehomer Posted at 6-18 15:27
Try sliding up from the bottom of the screen

Nothing happens. FlyApp main screen stays where it is.
2022-6-18
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DAFlys
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djiuser_UiOpbSlvbHqN Posted at 6-18 08:33
I have NO PICTURES in my DJI fly app on my RC.  I can ONLY view them on the drone through the RC.  Is my RC not supposed to automatically store low-res images on the RC since it has built in memory?

For me only low res video is cached,   its been a bug like this in the fly app for me for nearly a year now.  
2022-6-18
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bxq
lvl.4
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Poland
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DAFlys Posted at 6-18 23:26
For me only low res video is cached,   its been a bug like this in the fly app for me for nearly a year now.

its not a bug, dji rc records screen in 480p MAX ;-) seems like a bug but that's a max they have set for now
2022-6-19
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DAFlys
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bxq Posted at 6-19 04:00
its not a bug, dji rc records screen in 480p MAX ;-) seems like a bug but that's a max they have set for now

No the bug is that no photos are ever cached.  the Fly app used to do it but it no longer works either on the new controller or on iPhone.
2022-6-19
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Bear in the air
lvl.1
Flight distance : 554 ft
United Kingdom
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Thank you so much for this; you have saved me hours of frustration.
2022-11-19
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Bear in the air
lvl.1
Flight distance : 554 ft
United Kingdom
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DJI Paladin Posted at 6-18 01:25
Hi there. Thank you for reaching out and we're sorry for the trouble. You may refer to the information below for you to access your screenshot and screen recording files.

Internal storage > Pictures > Screenshots

QUESTION: So I have now located my screen video recording stored in the RC (SD card or internal - it's hard to know which).  I've tried to send that video to my iPhone using Blutooth and it always fails.  What am I doing wrong?
2022-11-19
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Bear in the air
lvl.1
Flight distance : 554 ft
United Kingdom
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BaynhamPhoto Posted at 6-17 09:11
Go through the cog icon by drawing finger down the screen, then storage, then the hamburger menu on internal storage, then photos & videos, then images & under movies for screen recordings. Really intuitive

Thanks.  As a newbie, I was scratching my head / tearing my hair out wondering how my screen captures had 'disappeared'
2022-11-19
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Drone.Hunter
Second Officer
Flight distance : 4537612 ft
Kazakhstan
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By default, a folder opens in the Gallery where files from the Drone are downloaded. In the Gallery itself, you can go to other folders, I click in the top menu, where it says Saved.
2022-11-19
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djiuser_HVUMjweAI1fY
lvl.1
Australia
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So I have two sd cards inserted, drone and remote. I used to see the videos stores on drone sd card but going through the remote. Now I cant see the dji sd card option, only the remote sd card. How do I see drone sd card via remote control wirelessly?
2022-11-30
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