Hi guys
Yesterday, the worst happened to me:
I lost my Air2S when i was flying over the sea.
The app crashed (i got a completely black screen) and when i opened the app again, the drone wasnt connected anymore. I never saw the drone again.

For some reason, the drone did not come back even with the "home return" activated. It wasnt a problem caused by me, the last recorded location of my drone is on the sea, i believe the drone turned off itself while flying.

What can i do? Can DJI support helping me checking what happened with the logs? It was a equipment failure for sure. Where can i expose the issue to Dji?

Thank you.

Hi there, I am sorry to hear about the accident that happened to your drone, I understand that must be frustrating.
In this case, please make sure that the flight records had synced to the cloud, and start a flyaway case at https://www.dji.com/support/repair
Or you can report the details to us via email at http://www.dji.com/support       
Our team will review your case when we receive your feedback, as long as the drone is within the warranty period, we will apply for data analysis and provide the corresponding solution for you based on the analysis result.