Hello out there,

I have requested and received authorization from the FAA to fly tomorrow (very close to an airport that doesnt use LAANC yet). They gave me approval, I forwarded it to DJI, they gave me approval ~ HOWEVER, for some unknown reason, I cannot get the approval to load to my Mavic 2 Pro. I am working with DJI Flysafe tech support, but I'm not getting anywhere.  I have the most current DJI software loaded, I have logged out of DJI and back in, and I have shut my phone all the way down and back up.

It looks like the approval is in the controller, but I cannt get it to download/upload to the aircraft.

Anyone have a solution to this problem? I have a job tomorrow which is 1 1/2 hours away, and I'd really like to know that I wll be able to fly.

Appreciate the help!

Mary

Hi, there. Sorry for your inconvenience. We have forwarded your situation to our team and we will contact you ASAP. Please rest assured we will try our best to help you out.