As i have already reded the following:
@Hi there. Thank you for reaching out. Can you please confirm if you are  referring to the drone icon that will show on your DJI Forum account? If  yes, unfortunately, we can only add a drone icon under your profile if  you purchase the unit brand new and activated it using your own email  address the same on your DJI Forum account. Please don't hesitate to  reach us if you have other inquiries. Thank you for your valued support.@
So i had bought a brand new drone, the Air2S and i have activated it with the same emailadress, but it is not visible under m Posts here.
Why ?

Hi. We're sorry for the issues encountered. If you have the time, kindly confirm and send me a direct message by providing the email account used in activating your DJI Air 2S. We're here to help. Thanks in advance.

DJI Diana Posted at 6-26 15:33
Hi. We're sorry for the issues encountered. If you have the time, kindly confirm and send me a direct message by providing the email account used in activating your DJI Air 2S. We're here to help. Thanks in advance.

stegmueller@gmail.com

MichaelUbuntu64 Posted at 6-27 00:56

Hello, there. Thanks for your reply. We have forwarded your issue to our teams. We will handle it ASAP. Thanks for your patience and understanding.

DJI Wanda Posted at 6-27 01:24
Hello, there. Thanks for your reply. We have forwarded your issue to our teams. We will handle it ASAP. Thanks for your patience and understanding.

Now my drone is visible ;)

MichaelUbuntu64 Posted at 6-27 01:37
Now my drone is visible ;)

Thanks for your update. If you have any questions, please feel free to talk.

Same here, I have a 2SE and AIR 3, but the last one not showing. Help

Jorax Posted at 1-3 00:18
Same here, I have a 2SE and AIR 3, but the last one not showing. Help

You could please send us the device serial number for checking. If eligible, we will help you to add the icon, thank.

*If it is inconvenient to post here, you could reply my PM, please have a check, thanks.

DJI Thor Posted at 1-3 01:08
You could please send us the device serial number for checking. If eligible, we will help you to add the icon, thank.

*If it is inconvenient to post here, you could reply my PM, please have a check, thanks.

Sent, thank you.

Jorax Posted at 1-3 06:40
Sent, thank you.

Thanks. We will check the PM.

I have the same issue with my new DJI Mavic 3T, it is missing in the forum account. But I'm sure, that i registered it with the same eMail.


The DJI Mavic Mini can be removed. I sold it.

Kalle2017 Posted at 1-17 05:45
I have the same issue with my new DJI Mavic 3T, it is missing in the forum account. But I'm sure, that i registered it with the same eMail.

Hi there, you could please send us the serial number for checking.

If it is inconvenient to post here, you could send me by PM, thanks.

Thank you, i send it by PM.

Kalle2017 Posted at 1-23 23:55
Thank you, i send it by PM.

Replied. We will follow it.

DJI Diana Posted at 2022-6-26 15:33
Hi. We're sorry for the issues encountered. If you have the time, kindly confirm and send me a direct message by providing the email account used in activating your DJI Air 2S. We're here to help. Thanks in advance.

Hi, I have the same problem.
I purchase a MINI 3 Refurbished, I don't know if it's because the drone isn't brand new.. I don't know.
But I can't find how to make it appear in my account of the forum (in the Dji store and Dji.com it appears.)

LuisAngel008 Posted at 3-6 14:19
Hi, I have the same problem.
I purchase a MINI 3 Refurbished, I don't know if it's because the drone isn't brand new.. I don't know.
But I can't find how to make it appear in my account of the forum (in the Dji store and Dji.com it appears.)

Hi. Thank you for reaching out. We apologize for the inconvenience caused. Could you please provide us via PM with your email address and the aircraft serial number? Thanks in advance.

and again:
As i have already readed the following:
@Hi there. Thank you for reaching out. Can you please confirm if you are  referring to the drone icon that will show on your DJI Forum account? If  yes, unfortunately, we can only add a drone icon under your profile if  you purchase the unit brand new and activated it using your own email  address the same on your DJI Forum account. Please don't hesitate to  reach us if you have other inquiries. Thank you for your valued support.@
So i had bought from a friend a Mini 3 Pro and i have activated it with the same emailadress, but it is not visible under m Posts here.
Why ?

MichaelUbuntu64 Posted at 4-22 10:04
and again:
As i have already readed the following:
@Hi there. Thank you for reaching out. Can you please confirm if you are  referring to the drone icon that will show on your DJI Forum account? If  yes, unfortunately, we can only add a drone icon under your profile if  you purchase the unit brand new and activated it using your own email  address the same on your DJI Forum account. Please don't hesitate to  reach us if you have other inquiries. Thank you for your valued support.@

Hi there. Thank you for reaching out. Kindly send me a PM and provide/confirm the email address used. I'll see what I can do to help. Looking forward to your response.

Interesting that I don't have an icon for my Avata 2 Fly More 3 Batteries like other users.  I activated using the same same as my forum account, but I used DJI Assistant 2 instead of the Fly app.

LOL!!!  It just showed up after I posted the last message.  Nevermind!!  

The Duck Posted at 4-24 06:45
LOL!!!  It just showed up after I posted the last message.  Nevermind!!

Hello, there. Thank you for your update. We are glad that your issue was resolved. Should you have any other questions, please let us know.