I have a problem with mavic air 02, camera freezes after 02 seconds and continue, then freez and continue
Repeatedly this issue is continuing. When remove ssd and select built in memmory same problem.

Pleas help me in this matter.
Also tell me how can i upload issue video
Thanks
Habib Ahmed
https://youtu.be/8JhlNF_bMb0

Hi there. Thank you for reaching out and we're deeply sorry for the trouble that this has caused. Can you please confirm if the video that you posted comes from the SD card (original file) or if it came from the app (cache file)? In addition, kindly please try to download the DJI Assistant 2 software, and kindly please update/refresh the firmware and check if the issue persists. Please keep us posted. Thank you.

DJI Paladin Posted at 6-26 18:21
Hi there. Thank you for reaching out and we're deeply sorry for the trouble that this has caused. Can you please confirm if the video that you posted comes from the SD card (original file) or if it came from the app (cache file)? In addition, kindly please try to download the DJI Assistant 2 software, and kindly please update/refresh the firmware and check if the issue persists. Please keep us posted. Thank you.

Thanx for your quick response,
This video is taken from Drone memory, not from cache of mobile.
Also updated with dji assistant 2 consumer series

zapeelf Posted at 6-26 19:37
Thanx for your quick response,
This video is taken from Drone memory, not from cache of mobile.
Also updated with dji assistant 2 consumer series

Hello, there. Sorry for your inconvenience. May we know which SD card you are using? Also, would you please update or refresh the firmware version of both remote controller and aircraft? Also, please test it in other open places without signal interference. Please let us know your feedback. Thanks!

I updated firmware of aircraft latestly firmware is  v01.01.0820, but controler eror below pic

zapeelf Posted at 6-26 23:44
[view_image]

I updated firmware of aircraft latestly firmware is  v01.01.0820, but controler eror below pic

Hello, there. Sorry for your inconvenience. Maybe you could try DJI Assistant2 for Mavic to update the firmware of the remote controller.
Here is the link:
https://www.dji.com/mavic-air-2/downloads

DJI Wanda Posted at 6-27 01:17
Hello, there. Sorry for your inconvenience. Maybe you could try DJI Assistant2 for Mavic to update the firmware of the remote controller.
Here is the link:
https://www.dji.com/mavic-air-2/downloads

Bundle of Thanx dear, after upgradation of remote firmware and fly up in my office , drone hit the roof
and fell down. after this all process, my problem solved.

zapeelf Posted at 6-27 20:41
Bundle of Thanx dear, after upgradation of remote firmware and fly up in my office , drone hit the roof
and fell down. after this all process, my problem solved.

We are sorry to know about the accident. Please note that it's not recommended to fly the drone indoors. You can start a case through the link below and send the drone back for further diagnosis in case any safety issue occurs. https://repair.dji.com/repair/index?site=brandsite&from=nav

Thanx dear, problem resolved,  nex time iwll be careful