Gimbal motor noise in iOS videos
1104 2 2022-6-28
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teaman
lvl.1
Flight distance : 961289 ft

United States
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I just received my new OM 5 gimbal and have already noticed the gimbal motor noise in my iPhone 13 Pro videos using the DJI Mimo app. I don't hear it in all situations but certainly some of them. Not had it long enough to know what circumstances. It does seem to be early on in a session.

Has any one else heard this noise? It's a humming motor noise. Can anything be done about this?

Here is a link to a sample video made this evening that let's you hear it and the clicking of buttons on the handle of the gimbal.
https://app.box.com/s/da1qybn4jd2rwnlsxal2a0oujmi83oiw



2022-6-28
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DJI Stephen
DJI team
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Hello there teaman. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please try using a different recommended mobile device on your DJI OM 5 for us to be able to see if the issue will persist? Thank you.

https://terra-1-g.djicdn.com/851 ... ibility_List_en.pdf
2022-6-28
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teaman
lvl.1
Flight distance : 961289 ft

United States
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Hi DJI Stephen, do you mean a different phone or different brand/model?  The only other smart phone in my house is another iPhone 13 Pro. I can try it but I suspect you want me to try another brand? model? I don't have that.  Please explain your rationale? I own a 13 Pro and don't plan to sell it just for this issue. This is a DJI issue that needs to be resolved.
2022-6-30
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