On 31/05/2022, I received a package I ordered from the official DJI website. I expected to see all the DJI Mini 2 Fly More Combo contents along with a 128GB SD card; however, when I opened the box, I was surprised only to find the SD card and packing list. The drone was missing. I have been in touch with DJI support regarding this issue for the past month with no resolution to the problem in sight.

  

  

They requested an investigation by DHL. I was told it should take 8 - 14 days, but it took around three weeks. But the result was that there was no fault found. Therefore, I could not receive a refund or a replacement drone. I literally feel like I have been scammed of 600 €. I basically paid 628 € (to be exact) just for a cardboard box and an SD card. I find this unacceptable by a company of such calibre and prestige as DJI.

  

However, despite DHL's apparent investigation finding no faults, the support agent I am in touch with said her upper management teams would evaluate the case. So, I hope there is still a chance to resolve this issue. The drones DJI sell are nothing short of incredible, but I am disappointed with the counter support thus far.

Hi, Lukas. We're saddened to know about this. We're able to pull up the case number via your Forum account, we'll make sure to communicate with the higher-level team to further assist with the matter. Anticipating your patience and understanding.

Hi Lukas.    I can understand your feeling on this matter. I once bought an Samsung Android Pad from a national retailer here in the uk. When i got home i was staggered to find the box empty. I immediately returned to the retailer and explained and they stood and hummed and hahed for a good while with me standing there knowing they thought i was scamming them (and i dont sugest DJI feel this).  Now, (while i know you couldn't have done this in this instance) I make a point of opening any boxed equipment etc  i purchase whilst i am in the store.