Hi, I've seen other threads with the same problem but no solution was posted.

As the title says. I have a new Air 2 S that I cant fly because when I press the 'Go Fly' button in the app, nothing happens.

I have tried different phones and cables and still not luck, Ive tried relinking the RC to aircraft and thay hasnt solved it either. Ive downloaded the app dorectly from dji rather than play or app store

Any help would be greatly appreciated.

Hi there. Thank you for reaching DJI Forum. We are sorry to read about this issue you've encountered. May we confirm what specific error messages showing on the DJI Fly app? In addition, could you please provide us a screen recording showing the issue and the response? Thank you in advance for your cooperation.

DJI Paladin Posted at 7-3 15:28
Hi there. Thank you for reaching DJI Forum. We are sorry to read about this issue you've encountered. May we confirm what specific error messages showing on the DJI Fly app? In addition, could you please provide us a screen recording showing the issue and the response? Thank you in advance for your cooperation.

No error messages in the app. I press the 'Go Fly' button in the DJI Fly app and nothing happens.

https://youtube.com/shorts/gPw5ISPc0EI?feature=share

Hello, there. Thanks for the update. Could you please delete the app and download it from our website again? Here is the link: https://www.dji.com/downloads/djiapp/dji-fly And
may I know your phone model? Then we can confirm better and reply to you as soon as possible.

DJI Natalia Posted at 7-3 22:23
Hello, there. Thanks for the update. Could you please delete the app and download it from our website again? Here is the link: https://www.dji.com/downloads/djiapp/dji-fly And
may I know your phone model? Then we can confirm better and reply to you as soon as possible.

I have tried this already today. My phone is Galaxy S10+ but also tried on an s20 and an iphone 11

fans26d80245 Posted at 7-3 22:27
I have tried this already today. My phone is Galaxy S10+ but also tried on an s20 and an iphone 11

Hi, there. Thanks for the soon reply. Could you please upgrade the firmware to the highest level and send us a private message with your SN number of the drone. We will confirm the problem and reply to you as soon as possible.

DJI Natalia Posted at 7-3 22:47
Hi, there. Thanks for the soon reply. Could you please upgrade the firmware to the highest level and send us a private message with your SN number of the drone. We will confirm the problem and reply to you as soon as possible.

I have sent you a PM

always_sideways Posted at 7-3 23:26
I have sent you a PM

Thanks for the soon reply, we check now.

DJI Natalia Posted at 7-3 23:44
Thanks for the soon reply, we check now.

Hi. Havent heard anything back......

always_sideways Posted at 7-14 01:56
Hi. Havent heard anything back......

Hi there, Natalia has sent you a PM for more information about the issue. Could you please have a look and reply? Thanks.