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DJI fly app screen freeze on Mini 3
3715 9 2022-7-6
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djiuser_ma9VTmPlrOjK
lvl.1
Flight distance : 94518 ft
Japan
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I am now experience a total screen freeze on DJI fly app on my RC controller. All firmware updates are done. I also refreshed the firmware using DJI Assistant. After take off and about 1 min 20 seconds screen freezes so have had to use RTH button on controller. Video record still continues till landing back home.
Question. Do I do a factory reset?
2022-7-6
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djiuser_ma9VTmPlrOjK
lvl.1
Flight distance : 94518 ft
Japan
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Trying to download log files with DJI Assistant 2.
Very slow for system logs data and no progress metre for DJI Assistant log!
Of course all the time drone is connected it heats up!!
Soon shutdown for overheat.
I also did full Log export of all flights..compressed file is 3.74 gb.
Just seen a YouTube post about rc controller screen freeze.
They suggest removing the SD card from controller and clearing cache.
Another test flight soon.
2022-7-7
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ian
lvl.1
Canada
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I've cleared the SD card and done a complete reset of the controller.  The problem is persisting
2022-7-8
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djiuser_ma9VTmPlrOjK
lvl.1
Flight distance : 94518 ft
Japan
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ian@empowerwebsolutions.com Posted at 7-8 08:03
I've cleared the SD card and done a complete reset of the controller.  The problem is persisting

Sorry to hear you are still having the controller screen freezing.
Removed the SD card from the controller.
Reset the app settings.
Have previously refreshed the controller and aircraft firmware on the DJI Assistant 2.
Now testing flights with different video settings.
Keeping flights within line of site.
2022-7-8
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djiuser_gY8GCYuSPln9
lvl.1
Flight distance : 355801 ft
Canada
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The same for me, the screen froze on my DJI RC controller . I almost lost my drone today. I just received my DJI Mini 3 Pro yesterday… If it will happens again I will return it and ask full refund!!! I have all firmware updates …!!!
2022-7-9
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djiuser_9ydVVCRAaHLO
lvl.1
Flight distance : 604108 ft
Portugal
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Same happened to me with the latest firmware.

After a lot of troubleshooting, clearing cache, formatting the SD card in the controller, I pinned the problem to the cache video recording on the RC. After disabling it, no more freezes.

Still have to try re-enable the cache using a different SD card to see if it works, but for now it's good.

I hope DJI can fix this in the next update.
2022-7-11
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djiuser_ma9VTmPlrOjK
lvl.1
Flight distance : 94518 ft
Japan
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djiuser_9ydVVCRAaHLO Posted at 7-11 02:05
Same happened to me with the latest firmware.

After a lot of troubleshooting, clearing cache, formatting the SD card in the controller, I pinned the problem to the cache video recording on the RC. After disabling it, no more freezes.
Thanks I was thinking the same thing about cacheing video data to controller SD card.
Ordered Sandisk 64 gb micro SD from list of supported cards..arrives tomorrow.
Did another test flight thus morning (no sd card) in controller..only problem DJI fly app quit, but restart did not affect video record.
This morning put new micro SD card in the controller.Smaller capacity 64gb.
Did test flight and no problems with screen freeze or app quiting.
IMG20220712100355.jpg
2022-7-11
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irelandscape
lvl.2
Flight distance : 32726 ft
Ireland
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I experienced the same problem yesterday with the latest firmware.
Fly App 1.6.9

No SD card in my DJI RC.
2022-9-4
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djiuser_N8xxjN0VAYqy
lvl.1
Germany
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Have the same problem, sorry, return the thing........no Answer from DJI!! :-(
2023-3-25
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DAFlys
Captain
Flight distance : 312090263 ft
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United Kingdom
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djiuser_N8xxjN0VAYqy Posted at 3-25 01:16
Have the same problem, sorry, return the thing........no Answer from DJI!! :-(

Hi! You might be better off posting your question in the 'products' section of this forum.  That is way more active.    -   https://forum.dji.com/forum-129-1.html
2023-3-25
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