HighlandAirhead
lvl.3
Flight distance : 615361 ft
United Kingdom
Offline
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After nearly 3 weeks the situation is this:
- I have received my broken drone today, I cannot speak to customer service despite being within hours because its not available, vague message about why its not available ( both phone and online chat). I would say this was bad buts its quite normal for DJI, why they 24 hour service was not continued I will never understand.
- There is no explanation from UPS why the invoice I included with the package was not accepted, and is now missing despite being handed over to the UPS access point in person.
- In between losing the broken drone, I was notified I would receive a replacement, its now lost as well and now under investigation by UPS and are narrowly behind Evri for serial incompetence as a delivery company.
- I received my iFlight drone from China which I ordered after I sent the broke DJI drone off to Amsterdam, the customer service was incredibly slick (notifications at every point, immediate access to oneline support) and I am now inclined to never use any DJI product again.
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