Thanks for the update. We have contacted the relevant team and we suggest you check the following steps again: 1. Connection:
Connect the DJI focus remote controller to a computer via a micro-USB cable.
Connect the DJI focus remote controller to the DJI focus motor via a USB cable (DJI focus remote controller and DJI Focus motor cable).
The power for the DJI focus motor must be supplied using the P-TAP Accessory Power Port of the Ronin/Ronin-M/Ronin-MX or another power source (via the P-TAP power cable). 2. Firmware update/refresh:
Download the Ronin-MX Assistant Software v2.5.
The update is required only for the DJI focus motor firmware (no update required for other firmware.)
Tap the latest version detected by the motor or the remote controller. A download page will appear. Enter “door” and a login interface will appear.
At this point, you need to log in with the DJI account “dji-focus+” and password “dji-focus+”.
After logging in, the v1.8 firmware package will be automatically downloaded. After downloading, tap “Update”.
After updating, restart the motor and remote controller. Remove the USB cable and repeat the above operation to update the other firmware. They will help you to solve this problem, please don't worry. |