Hi,My Osmo mobile 3 requires calibration each time i power it on. Else, it rotates screen clockwise if i trying to point my camera (rotating handle) to the left. And it rotates screen countyerclockwise if i am trying to point my camera to the object on my right side.


After calibration it works as expected. Each time i poweroff/poweron the gimbal situation the same - requires to calibrate. It looks like "calibration values" or whatever it gets during calibration, is not survive device reboot.

* I tried to reset the gimbal (simultaneously press Meniu, Shooter and Trigger buttons). It resets the device, as i was asked to connect it again to my phone (HUAWEI EML-L29) after that. This does not helped.

* I also downloaded latest DJI Mimo (v=1.7.20) i managed to find - issues still remain.

Any ideas whats wrong with it? Is it fixable with software updates, or this is hardware issues? It would be very weird, as i probably would be able to count on my fingers how many times i charged my gimbal I mean it was not hevily used.

Thank you

Hi, there. Sorry for your inconvenience. Could you please provide us with a related video for our further checks? Besides, please make sure the firmware and the APP version are the latest ones. You may try to reinstall the latest version of the DJI from our official website to check if the problem persists, note to back up the video/picture files.
Here is the link: https://www.dji.com/ca/downloads/djiapp/dji-mimo

Hi,

If i understand properly gimbal firmware version is: 01.00.00.90


App version: 1.7.20


Her are the videos. The firs one i just powered on, connected over BT and started recording. I put handle (not joystick)  on the table so i rotate it to the left then right:
https://photos.app.goo.gl/GsDERN8sqSUctbTPA

Next one after calibration:
https://photos.app.goo.gl/VsALCZdMpz36cW778

And one more. Powered it gimbal off, then on, wait wor bt is connected and did the same motions:
https://photos.app.goo.gl/nBezy1TsrXZheqTo6

Thank you very much for the update, if you are not in FPV mode and meet this problem, we recommend that you send it back to us, we will help to take care of it. You can send your DJI OM3 back via this link: https://www.dji.com/service/repair And if there is anything else that we can help with, please feel free to contact us.

It is in "Follow" mode.

Last question - any ideas how much it could cost? As my warranty ended couple months ago. If spare parts and repair service will cost half of its original price + shipping, i do not think it worth

Thanks

petrasl Posted at 7-24 06:05
It is in "Follow" mode.

Last question - any ideas how much it could cost? As my warranty ended couple months ago. If spare parts and repair service will cost half of its original price + shipping, i do not think it worth

We understand your feelings. After sending the machine back for testing, we will provide you with a corresponding quotation based on the testing results, please rest assured.

Hi,

This is what i was afraid about and tried to clarify before sending it to service:

DJI Service Quotation CAS-9893668-C2T2G8 CRM:0001055957194


Total price is much more than half of it self. By adding +30EUR i can buy new "combo" set here, meanwhile mine was even not a "combo"!
I do not think i want to repair it.

If i understand properly, even shipment to NL and back to LT is almost 50% of its new price What would be the cheapest way for you to send it back to me ? Or what else options do i have now?

Thanks

petrasl Posted at 8-5 12:16
Hi,

This is what i was afraid about and tried to clarify before sending it to service:

We are deeply sorry for the inconvenience caused. We will contact the relevant team to see how we can help you more with this problem and keep you updated here. Please don't worry.

Update:
We have sent you a PM to confirm details with you, please check.

If you need any more support, please let us know.

Hi,

I just got my gimbal back. Unfortunately now it does not become stable even after calibration... .
Before your experts/technitians performed the tests at least I had a workaround to use it. I just need to run calibration after power-on. Now it become absolutely useless.

So "thank you" for great support and "good experience" !

Bye

petrasl Posted at 8-16 02:30
Hi,

I just got my gimbal back. Unfortunately now it does not become stable even after calibration... .

We are sorry for any inconvenience caused.
Would you mind sending us a related video for a further check? You can send us the video via Google Drive or Dropbox.
And then we will confirm with the team and reply to you asap.

Thank you.

Forget it. Anyway i need to buy a new alternative. Its simply sad about support staff communication and tech guys for this high tech brand.
Please find the video. Before and after calibration.
https://photos.app.goo.gl/VvUELiFAa7EGNptm6

But, as i mentioned, forget about it. I am not going to fix it anymore. Video is just for your tech guys. I hope they will do some test after reassembly for other people devices to make sure device remain the same even someone do not want to repair it

Good luck.

petrasl Posted at 8-17 21:44
Forget it. Anyway i need to buy a new alternative. Its simply sad about support staff communication and tech guys for this high tech brand.
Please find the video. Before and after calibration.
https://photos.app.goo.gl/VvUELiFAa7EGNptm6

We will check the video and contact you asap about this issue, please don't worry.
We will also keep you updated via PM, you can also check your PM as well.Besides, if there is anything else that we can help with, please let us know.