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Server error (code:-4)
3674 23 7-22 02:11
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fans84afa89d
lvl.1
Flight distance : 3192 ft
Italy
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Good morning,I'm flying my MIni 3 pro, RC version, since the end of June without any problem. In the past i I 've been able to update the software (firmware and App) up to my current situation:


Air craft firmware 01.00.0201
RC firmware 1.01.0000
Fly app ver. 1.6.8


Yesterday i tried to update the software but I was not able to download the newest firmware over WiFi (Same system and configuration as in the past). The message that appeared was: "Server error. Wait a moment and try again (Error code: -4)". So, I also tried to from the hot spot of my i-phone with the same result. What's the problem? What can I do?
Thanks
Francesco


7-22 02:11
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DJI Thor
Administrator
Flight distance : 13602 ft
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Hi, there. Sorry for your inconvenience. Please note that we have replied to your PM. You may have a check. Thank you.
7-22 04:08
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fans1f542fa5
New

Senegal
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Hello, I have the same issue with my RC.

What is the solution?

Best regards
7-24 10:30
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fans84afa89d
lvl.1
Flight distance : 3192 ft
Italy
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Hello, at the end i solve the problem returning the system to the factory setting.
7-24 23:01
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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fans84afa89d Posted at 7-24 23:01
Hello, at the end i solve the problem returning the system to the factory setting.

We're glad that you have already managed to isolate the said issue. Should you have other inquiries, please don't hesitate to reach us. Thank you for your valued support.
7-24 23:38
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Jarrett Huffin
New

United States
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I'm having the same issue when I go to unlock the authorization zone on my drone to fly. It keeps saying server issue try again in a moment.
7-26 12:41
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djiuser_1PI6UoD5T9Ve
lvl.1

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Hello, I am having the same issue currently. Help please? Thank you.
8-5 11:11
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djiuser_1PI6UoD5T9Ve
lvl.1

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Hello, I am having the same issue currently. Help please? Thank you.
8-5 11:11
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djiuser_1PI6UoD5T9Ve
lvl.1

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DJI Paladin Posted at 7-24 23:38
We're glad that you have already managed to isolate the said issue. Should you have other inquiries, please don't hesitate to reach us. Thank you for your valued support.

That’s your solution for this? A factory reset for all of us?
8-5 11:15
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djiuser_1PI6UoD5T9Ve
lvl.1

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fans1f542fa5 Posted at 7-24 10:30
Hello, I have the same issue with my RC.

What is the solution?

Turn off your aircraft, turn in your RC, go to your profile and sign into your DJI account. Then turn your Aircraft back on and check network and firmware. I was locked out since yesterday and after getting nowhere w DJI support I just started looking at everything that seemed diff. I hope this is everyone’s issue. Thanks.
8-5 11:37
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Sheppie22
lvl.4
Flight distance : 748875 ft
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United States
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I am having the same issue and error message. I have the Mini 3 Pro with the RC. Does this update even apply to me since I am not using the RC Pro.
8-18 05:08
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8-D-Pilot
lvl.1
Australia
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Another with same  ... "Server error. Wait a moment and try again (Error code: -4)" when trying to update Aircraft Firmware. Tried with home wifi and iPhone hotspot.  Both fail.  However, when trying to "Check for Updates" of the "FlySafe Database" both connection modes tell me "Your firmware is up to date".  How do I fix the server error for updating the Aircraft Firmware?
8-18 15:03
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Sheppie22
lvl.4
Flight distance : 748875 ft
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United States
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Problem solved. I went into my profile in the Fly app and discovered that I was not logged in. Logged in and was able to update with no problem.
8-19 03:44
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Sheppie22
lvl.4
Flight distance : 748875 ft
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United States
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ERROR DELETE
8-19 04:25
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Sheppie22
lvl.4
Flight distance : 748875 ft
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United States
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Problem solved. I went into my profile in the Fly app and discovered that I was not logged in. Logged in and was able to update with no problem.
8-19 06:34
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Bobg3029
lvl.1
Australia
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djiuser_1PI6UoD5T9Ve Posted at 8-5 11:37
Turn off your aircraft, turn in your RC, go to your profile and sign into your DJI account. Then turn your Aircraft back on and check network and firmware. I was locked out since yesterday and after getting nowhere w DJI support I just started looking at everything that seemed diff. I hope this is everyone’s issue. Thanks.

Thanks, that fixed my eror as well.
8-20 22:00
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djiuser_x7AjjiDfPkEI
New

United States
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08 11 2022 / I had the same problem, the way I selected was going to my profile, then setting and firmware update then check for firmware updates , soon after the update option appeared
11-8 13:47
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fans5135f745
lvl.1
United States
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Bobg3029 Posted at 8-20 22:00
Thanks, that fixed my eror as well.

This is the fix, thank you
11-9 07:03
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fans5135f745
lvl.1
United States
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djiuser_x7AjjiDfPkEI Posted at 11-8 13:47
08 11 2022 / I had the same problem, the way I selected was going to my profile, then setting and firmware update then check for firmware updates , soon after the update option appeared
Thank you
11-9 07:03
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ro_walker
First Officer

Brazil
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Hello, I have the same issue with my RC.
11-10 17:34
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maurotandofilm
First Officer
Flight distance : 4831506 ft
Romania
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fans84afa89d Posted at 7-24 23:01
Hello, at the end i solve the problem returning the system to the factory setting.

Me too, I did a factory reset and solved it
11-11 02:44
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fans5cfafd85
lvl.2
Flight distance : 2809094 ft
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Austria
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djiuser_1PI6UoD5T9Ve Posted at 8-5 11:37
Turn off your aircraft, turn in your RC, go to your profile and sign into your DJI account. Then turn your Aircraft back on and check network and firmware. I was locked out since yesterday and after getting nowhere w DJI support I just started looking at everything that seemed diff. I hope this is everyone’s issue. Thanks.



Thank you it helped me!
11-20 13:12
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djiuser_9BGifL2a6KV8
New
Brazil
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djiuser_1PI6UoD5T9Ve Posted at 8-5 11:37
Turn off your aircraft, turn in your RC, go to your profile and sign into your DJI account. Then turn your Aircraft back on and check network and firmware. I was locked out since yesterday and after getting nowhere w DJI support I just started looking at everything that seemed diff. I hope this is everyone’s issue. Thanks.

This solved the issue ! Tks man !!!! Much appreciated
11-26 07:21
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PygmiFalcon
lvl.1
Flight distance : 25246 ft

South Africa
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Update in PROFILE not ABOUT
11-26 16:22
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