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Server error (code:-4)
22553 39 2022-7-22
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fans84afa89d
lvl.1
Flight distance : 3192 ft
Italy
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Good morning,I'm flying my MIni 3 pro, RC version, since the end of June without any problem. In the past i I 've been able to update the software (firmware and App) up to my current situation:


Air craft firmware 01.00.0201
RC firmware 1.01.0000
Fly app ver. 1.6.8


Yesterday i tried to update the software but I was not able to download the newest firmware over WiFi (Same system and configuration as in the past). The message that appeared was: "Server error. Wait a moment and try again (Error code: -4)". So, I also tried to from the hot spot of my i-phone with the same result. What's the problem? What can I do?
Thanks
Francesco


2022-7-22
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DJI Thor
Administrator
Flight distance : 13602 ft
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Hi, there. Sorry for your inconvenience. Please note that we have replied to your PM. You may have a check. Thank you.
2022-7-22
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fans1f542fa5
New

Senegal
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Hello, I have the same issue with my RC.

What is the solution?

Best regards
2022-7-24
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fans84afa89d
lvl.1
Flight distance : 3192 ft
Italy
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Hello, at the end i solve the problem returning the system to the factory setting.
2022-7-24
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DJI Paladin
Administrator
Flight distance : 318 ft

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fans84afa89d Posted at 7-24 23:01
Hello, at the end i solve the problem returning the system to the factory setting.

We're glad that you have already managed to isolate the said issue. Should you have other inquiries, please don't hesitate to reach us. Thank you for your valued support.
2022-7-24
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Jarrett Huffin
New

United States
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I'm having the same issue when I go to unlock the authorization zone on my drone to fly. It keeps saying server issue try again in a moment.
2022-7-26
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djiuser_1PI6UoD5T9Ve
lvl.1

United States
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Hello, I am having the same issue currently. Help please? Thank you.
2022-8-5
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djiuser_1PI6UoD5T9Ve
lvl.1

United States
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Hello, I am having the same issue currently. Help please? Thank you.
2022-8-5
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djiuser_1PI6UoD5T9Ve
lvl.1

United States
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DJI Paladin Posted at 7-24 23:38
We're glad that you have already managed to isolate the said issue. Should you have other inquiries, please don't hesitate to reach us. Thank you for your valued support.

That’s your solution for this? A factory reset for all of us?
2022-8-5
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djiuser_1PI6UoD5T9Ve
lvl.1

United States
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fans1f542fa5 Posted at 7-24 10:30
Hello, I have the same issue with my RC.

What is the solution?

Turn off your aircraft, turn in your RC, go to your profile and sign into your DJI account. Then turn your Aircraft back on and check network and firmware. I was locked out since yesterday and after getting nowhere w DJI support I just started looking at everything that seemed diff. I hope this is everyone’s issue. Thanks.
2022-8-5
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Sheppie22
lvl.4
Flight distance : 748875 ft
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United States
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I am having the same issue and error message. I have the Mini 3 Pro with the RC. Does this update even apply to me since I am not using the RC Pro.
2022-8-18
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8-D-Pilot
lvl.1
Australia
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Another with same  ... "Server error. Wait a moment and try again (Error code: -4)" when trying to update Aircraft Firmware. Tried with home wifi and iPhone hotspot.  Both fail.  However, when trying to "Check for Updates" of the "FlySafe Database" both connection modes tell me "Your firmware is up to date".  How do I fix the server error for updating the Aircraft Firmware?
2022-8-18
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Sheppie22
lvl.4
Flight distance : 748875 ft
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United States
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Problem solved. I went into my profile in the Fly app and discovered that I was not logged in. Logged in and was able to update with no problem.
2022-8-19
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Sheppie22
lvl.4
Flight distance : 748875 ft
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United States
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ERROR DELETE
2022-8-19
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Sheppie22
lvl.4
Flight distance : 748875 ft
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United States
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Problem solved. I went into my profile in the Fly app and discovered that I was not logged in. Logged in and was able to update with no problem.
2022-8-19
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Bobg3029
lvl.1
Australia
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djiuser_1PI6UoD5T9Ve Posted at 8-5 11:37
Turn off your aircraft, turn in your RC, go to your profile and sign into your DJI account. Then turn your Aircraft back on and check network and firmware. I was locked out since yesterday and after getting nowhere w DJI support I just started looking at everything that seemed diff. I hope this is everyone’s issue. Thanks.

Thanks, that fixed my eror as well.
2022-8-20
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djiuser_x7AjjiDfPkEI
New

United States
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08 11 2022 / I had the same problem, the way I selected was going to my profile, then setting and firmware update then check for firmware updates , soon after the update option appeared
2022-11-8
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fans5135f745
lvl.1
United States
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Bobg3029 Posted at 8-20 22:00
Thanks, that fixed my eror as well.

This is the fix, thank you
2022-11-9
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fans5135f745
lvl.1
United States
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djiuser_x7AjjiDfPkEI Posted at 11-8 13:47
08 11 2022 / I had the same problem, the way I selected was going to my profile, then setting and firmware update then check for firmware updates , soon after the update option appeared
Thank you
2022-11-9
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ro_walker
Captain
Brazil
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Hello, I have the same issue with my RC.
2022-11-10
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maurotandofilm
Captain
Flight distance : 16041247 ft
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Italy
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fans84afa89d Posted at 7-24 23:01
Hello, at the end i solve the problem returning the system to the factory setting.

Me too, I did a factory reset and solved it
2022-11-11
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fans5cfafd85
lvl.2
Flight distance : 2809094 ft
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Austria
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djiuser_1PI6UoD5T9Ve Posted at 8-5 11:37
Turn off your aircraft, turn in your RC, go to your profile and sign into your DJI account. Then turn your Aircraft back on and check network and firmware. I was locked out since yesterday and after getting nowhere w DJI support I just started looking at everything that seemed diff. I hope this is everyone’s issue. Thanks.



Thank you it helped me!
2022-11-20
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djiuser_9BGifL2a6KV8
New
Brazil
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djiuser_1PI6UoD5T9Ve Posted at 8-5 11:37
Turn off your aircraft, turn in your RC, go to your profile and sign into your DJI account. Then turn your Aircraft back on and check network and firmware. I was locked out since yesterday and after getting nowhere w DJI support I just started looking at everything that seemed diff. I hope this is everyone’s issue. Thanks.

This solved the issue ! Tks man !!!! Much appreciated
2022-11-26
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PygmiFalcon
lvl.1
Flight distance : 25246 ft

South Africa
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Update in PROFILE not ABOUT
2022-11-26
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ngilbert1948
lvl.1

Canada
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djiuser_1PI6UoD5T9Ve Posted at 8-5 11:37
Turn off your aircraft, turn in your RC, go to your profile and sign into your DJI account. Then turn your Aircraft back on and check network and firmware. I was locked out since yesterday and after getting nowhere w DJI support I just started looking at everything that seemed diff. I hope this is everyone’s issue. Thanks.

C’était le même cas pour moi, je n’étais pas connecté. Après la connection la mise à jour s’est réalisée

2022-12-13
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djiuser_C6pdhT5nAPVM
lvl.1

United Kingdom
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Signing in to the profile on the RC solved my problem.  
2022-12-14
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bdarmanie
lvl.1
Flight distance : 1106880 ft
Canada
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Signing in to the profile on the RC solved my problem as well.  DGI needs better error messaging.
2022-12-22
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fansc53415b0
lvl.1
Flight distance : 33186 ft

Indonesia
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I’m having the same issue, help!
2023-1-3
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fansc53415b0
lvl.1
Flight distance : 33186 ft

Indonesia
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I’m having the same issue, help!
2023-1-3
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djiuser_nItHAccsI2YY
lvl.1

India
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Make sure you are logged in in your controller and then connect your drone. That fixed my issue and immediately sent me a notification that firmware upgrade is available.
2023-1-23
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ArchimedesEye
lvl.1
Flight distance : 34324 ft
United Kingdom
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Hi, I had the same problem. Turned out that my RC was not logged in. Did this, and all the upgrades worked. Hope this helps.
2023-1-26
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Sparkamus
lvl.1
Flight distance : 1093 ft
Canada
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Sheppie22 Posted at 2022-8-19 03:44
Problem solved. I went into my profile in the Fly app and discovered that I was not logged in. Logged in and was able to update with no problem.

This worked for me as well. Thanks so much for posting this. I had NO idea you needed to be logged in on the controller for the update to work.
2023-2-4
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djiuser_LWQkAPgJznPE
lvl.1

United Kingdom
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djiuser_1PI6UoD5T9Ve Posted at 2022-8-5 11:37
Turn off your aircraft, turn in your RC, go to your profile and sign into your DJI account. Then turn your Aircraft back on and check network and firmware. I was locked out since yesterday and after getting nowhere w DJI support I just started looking at everything that seemed diff. I hope this is everyone’s issue. Thanks.

Solved it for me! Thanks!
2023-2-15
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djiuser_m5QO92yk1ShC
lvl.1

United States
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I have this same error with my mini pro 3,  How can I resolve this?
2023-2-19
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DJI Tony
Administrator

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djiuser_m5QO92yk1ShC Posted at 2-19 14:47
I have this same error with my mini pro 3,  How can I resolve this?

Hi there. We're sorry for the inconvenience. As the comments above mention, please ensure you are logged in to your DJI account. Go to Profile and log in. Once logged in, reattempt the update process. Thank you.
2023-3-11
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djiuser_v1z5fTLerKmu
lvl.1

Brazil
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The problem is the reported erros, showing to wait to server comes back. Is not true, is just because your remote control is not logged. Just go to the initial screen and do login with your account.

I tried several times checking for the server, waiting, trying again, and was only the login. It's a shame to DJI!!!
2023-3-24
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Koldtoft
lvl.1
Czechia
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djiuser_1PI6UoD5T9Ve Posted at 2022-8-5 11:37
Turn off your aircraft, turn in your RC, go to your profile and sign into your DJI account. Then turn your Aircraft back on and check network and firmware. I was locked out since yesterday and after getting nowhere w DJI support I just started looking at everything that seemed diff. I hope this is everyone’s issue. Thanks.

This worked fir me. Thank you.
16811194761464632100194592883548.jpg
2023-4-10
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fans55199f59
lvl.1

Canada
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Same problem. No server response. Went to profile then logged back in. Downloaded update from settings. You’d think they would add a “log back in” to download radio button warning us. I wasted a good part of my day going down a rabbit hole for this issue.
2023-5-3
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adminnorthtacoma.net
lvl.1

United States
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bdarmanie Posted at 2022-12-22 10:25
Signing in to the profile on the RC solved my problem as well.  DGI needs better error messaging.

"Signing in with the remote" makes no sense. Sign in to what? Where?
2023-10-6
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DJI Tony
Administrator

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adminnorthtacoma.net Posted at 10-6 12:30
"Signing in with the remote" makes no sense. Sign in to what? Where?

Hello there. If you are also having the same issue, please try going to the profile on your DJI Fly app and selecting the Login/Logout option. Have a great day.
2023-10-7
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