Good morning,I'm flying my MIni 3 pro, RC version, since the end of June without any problem. In the past i I 've been able to update the software (firmware and App) up to my current situation:


Air craft firmware 01.00.0201
RC firmware 1.01.0000
Fly app ver. 1.6.8


Yesterday i tried to update the software but I was not able to download the newest firmware over WiFi (Same system and configuration as in the past). The message that appeared was: "Server error. Wait a moment and try again (Error code: -4)". So, I also tried to from the hot spot of my i-phone with the same result. What's the problem? What can I do?
Thanks
Francesco

Hi, there. Sorry for your inconvenience. Please note that we have replied to your PM. You may have a check. Thank you.

Hello, I have the same issue with my RC.

What is the solution?

Best regards

Hello, at the end i solve the problem returning the system to the factory setting.

fans84afa89d Posted at 7-24 23:01
Hello, at the end i solve the problem returning the system to the factory setting.

We're glad that you have already managed to isolate the said issue. Should you have other inquiries, please don't hesitate to reach us. Thank you for your valued support.

I'm having the same issue when I go to unlock the authorization zone on my drone to fly. It keeps saying server issue try again in a moment.

Hello, I am having the same issue currently. Help please? Thank you.

Hello, I am having the same issue currently. Help please? Thank you.

DJI Paladin Posted at 7-24 23:38
We're glad that you have already managed to isolate the said issue. Should you have other inquiries, please don't hesitate to reach us. Thank you for your valued support.

That’s your solution for this? A factory reset for all of us?

fans1f542fa5 Posted at 7-24 10:30
Hello, I have the same issue with my RC.

What is the solution?

Turn off your aircraft, turn in your RC, go to your profile and sign into your DJI account. Then turn your Aircraft back on and check network and firmware. I was locked out since yesterday and after getting nowhere w DJI support I just started looking at everything that seemed diff. I hope this is everyone’s issue. Thanks.

I am having the same issue and error message. I have the Mini 3 Pro with the RC. Does this update even apply to me since I am not using the RC Pro.

Another with same  ... "Server error. Wait a moment and try again (Error code: -4)" when trying to update Aircraft Firmware. Tried with home wifi and iPhone hotspot.  Both fail.  However, when trying to "Check for Updates" of the "FlySafe Database" both connection modes tell me "Your firmware is up to date".  How do I fix the server error for updating the Aircraft Firmware?

Problem solved. I went into my profile in the Fly app and discovered that I was not logged in. Logged in and was able to update with no problem.

ERROR DELETE

Problem solved. I went into my profile in the Fly app and discovered that I was not logged in. Logged in and was able to update with no problem.

djiuser_1PI6UoD5T9Ve Posted at 8-5 11:37
Turn off your aircraft, turn in your RC, go to your profile and sign into your DJI account. Then turn your Aircraft back on and check network and firmware. I was locked out since yesterday and after getting nowhere w DJI support I just started looking at everything that seemed diff. I hope this is everyone’s issue. Thanks.

Thanks, that fixed my eror as well.

08 11 2022 / I had the same problem, the way I selected was going to my profile, then setting and firmware update then check for firmware updates , soon after the update option appeared

Bobg3029 Posted at 8-20 22:00
Thanks, that fixed my eror as well.

This is the fix, thank you

djiuser_x7AjjiDfPkEI Posted at 11-8 13:47
08 11 2022 / I had the same problem, the way I selected was going to my profile, then setting and firmware update then check for firmware updates , soon after the update option appeared

Thank you

Hello, I have the same issue with my RC.

fans84afa89d Posted at 7-24 23:01
Hello, at the end i solve the problem returning the system to the factory setting.

Me too, I did a factory reset and solved it

djiuser_1PI6UoD5T9Ve Posted at 8-5 11:37
Turn off your aircraft, turn in your RC, go to your profile and sign into your DJI account. Then turn your Aircraft back on and check network and firmware. I was locked out since yesterday and after getting nowhere w DJI support I just started looking at everything that seemed diff. I hope this is everyone’s issue. Thanks.

Thank you it helped me!

djiuser_1PI6UoD5T9Ve Posted at 8-5 11:37
Turn off your aircraft, turn in your RC, go to your profile and sign into your DJI account. Then turn your Aircraft back on and check network and firmware. I was locked out since yesterday and after getting nowhere w DJI support I just started looking at everything that seemed diff. I hope this is everyone’s issue. Thanks.

This solved the issue ! Tks man !!!! Much appreciated

Update in PROFILE not ABOUT

djiuser_1PI6UoD5T9Ve Posted at 8-5 11:37
Turn off your aircraft, turn in your RC, go to your profile and sign into your DJI account. Then turn your Aircraft back on and check network and firmware. I was locked out since yesterday and after getting nowhere w DJI support I just started looking at everything that seemed diff. I hope this is everyone’s issue. Thanks.

C’était le même cas pour moi, je n’étais pas connecté. Après la connection la mise à jour s’est réalisée

Signing in to the profile on the RC solved my problem.  

Signing in to the profile on the RC solved my problem as well.  DGI needs better error messaging.

I’m having the same issue, help!

I’m having the same issue, help!

Make sure you are logged in in your controller and then connect your drone. That fixed my issue and immediately sent me a notification that firmware upgrade is available.

Hi, I had the same problem. Turned out that my RC was not logged in. Did this, and all the upgrades worked. Hope this helps.

Sheppie22 Posted at 2022-8-19 03:44
Problem solved. I went into my profile in the Fly app and discovered that I was not logged in. Logged in and was able to update with no problem.

This worked for me as well. Thanks so much for posting this. I had NO idea you needed to be logged in on the controller for the update to work.

djiuser_1PI6UoD5T9Ve Posted at 2022-8-5 11:37
Turn off your aircraft, turn in your RC, go to your profile and sign into your DJI account. Then turn your Aircraft back on and check network and firmware. I was locked out since yesterday and after getting nowhere w DJI support I just started looking at everything that seemed diff. I hope this is everyone’s issue. Thanks.

Solved it for me! Thanks!

I have this same error with my mini pro 3,  How can I resolve this?

djiuser_m5QO92yk1ShC Posted at 2-19 14:47
I have this same error with my mini pro 3,  How can I resolve this?

Hi there. We're sorry for the inconvenience. As the comments above mention, please ensure you are logged in to your DJI account. Go to Profile and log in. Once logged in, reattempt the update process. Thank you.

The problem is the reported erros, showing to wait to server comes back. Is not true, is just because your remote control is not logged. Just go to the initial screen and do login with your account.

I tried several times checking for the server, waiting, trying again, and was only the login. It's a shame to DJI!!!

djiuser_1PI6UoD5T9Ve Posted at 2022-8-5 11:37
Turn off your aircraft, turn in your RC, go to your profile and sign into your DJI account. Then turn your Aircraft back on and check network and firmware. I was locked out since yesterday and after getting nowhere w DJI support I just started looking at everything that seemed diff. I hope this is everyone’s issue. Thanks.

This worked fir me. Thank you.

Typical response from DJI.. ie nothing, absolute crap service. Another way to solve this issue is to hit it with a f$%£& hammer!!

Same problem. No server response. Went to profile then logged back in. Downloaded update from settings. You’d think they would add a “log back in” to download radio button warning us. I wasted a good part of my day going down a rabbit hole for this issue.

bdarmanie Posted at 2022-12-22 10:25
Signing in to the profile on the RC solved my problem as well.  DGI needs better error messaging.

"Signing in with the remote" makes no sense. Sign in to what? Where?