POLL: Controller stick rubber is moving
1066 9 2022-7-22
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fateofangel
Second Officer
Flight distance : 1397238 ft
Poland
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One of Controller stick rubber is moving from the begining of my purchase.I dont feel this while flying but everytime i am placing stick in / out the sockets. Im worried it gonna get worse.

What would you do?

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2022-7-22
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DJI Stephen
DJI team
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Hello there fateofangel. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please post a short sample video showing the issue with your DJI remote controller sticks for us to be able to see and can assist you? Thank you.
2022-7-22
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fateofangel
Second Officer
Flight distance : 1397238 ft
Poland
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DJI Stephen Posted at 7-22 20:19
Hello there fateofangel. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please post a short sample video showing the issue with your DJI remote controller sticks for us to be able to see and can assist you? Thank you.

2022-7-22
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DJI Mindy
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Flight distance : 7 ft
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fateofangel Posted at 7-22 20:41
https://www.youtube.com/watch?v=30to4y3AvWI

Thanks for the video. If it's needed to be replaced, you can replace it with the Spare Control Sticks in the box. Or you can purchase one from DJI Online Store or contact DJI Support for further assistance. http://www.dji.com/support
2022-7-22
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fateofangel
Second Officer
Flight distance : 1397238 ft
Poland
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DJI Mindy Posted at 7-22 22:56
Thanks for the video. If it's needed to be replaced, you can replace it with the Spare Control Sticks in the box. Or you can purchase one from DJI Online Store or contact DJI Support for further assistance. http://www.dji.com/support

Thanks for help! You made my day, i've forgotten about spare sticks in the initial set! Now i've replaced and all that its fine
2022-7-23
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D-Rock
lvl.1
Flight distance : 350167 ft
United States
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Good day ge gentlemen,  can anyone help me with my camera freeze? When I shoot in 4k the camera freezes the very second, I Tao that record button. The second I end the live recording the camera goes back to normal. I can view what I recorded the second I put my sd card in my laptop. When I record in 1080 the camera works just fine when I start the recording. I'm new to DJI, this is my first mini 2 drone I ever owned by them. Thanks guys very much appreciate it.
2022-7-23
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DJI Natalia
Administrator

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D-Rock Posted at 7-23 09:39
Good day ge gentlemen,  can anyone help me with my camera freeze? When I shoot in 4k the camera freezes the very second, I Tao that record button. The second I end the live recording the camera goes back to normal. I can view what I recorded the second I put my sd card in my laptop. When I record in 1080 the camera works just fine when I start the recording. I'm new to DJI, this is my first mini 2 drone I ever owned by them. Thanks guys very much appreciate it.

Hi, there. We are sorry for the inconvenience caused. Could you please update your firmware to the latest version and try to clear the cache?  And please check if the problem still exists, if you still meet the same problem, please tell us your phone model and send us a related video. We will do our best to help.
2022-7-23
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DJI Mindy
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Flight distance : 7 ft
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fateofangel Posted at 7-23 06:45
Thanks for help! You made my day, i've forgotten about spare sticks in the initial set! Now i've replaced and all that its fine

You're most welcome. Sorry for the late reply. Should you have any further inquiries, please feel free to contact us.
2022-8-2
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D-Rock
lvl.1
Flight distance : 350167 ft
United States
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DJI Natalia Posted at 7-23 19:10
Hi, there. We are sorry for the inconvenience caused. Could you please update your firmware to the latest version and try to clear the cache?  And please check if the problem still exists, if you still meet the same problem, please tell us your phone model and send us a related video. We will do our best to help.

will do, ill send u some footage tomorrow and go from there thank u.
2022-10-12
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DJI Thor
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Flight distance : 13602 ft
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D-Rock Posted at 10-12 18:05
will do, ill send u some footage tomorrow and go from there thank u.

Okay. Please keep us updated.
2022-10-13
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