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My RS 3 Pro shakes, gets confused and flips camera upside down?
1825 10 2022-7-23
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djiuser_cjpOJEQo7Xhf
lvl.1
Flight distance : 34167 ft
United States
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Hello everyone, I need some help/advice to sort this out as I find this mildly infuriating...

My brand new RS 3 Pro violently shakes, gets tangled up in some weird position and flips the camera upside down.

I  received my RS 3 Pro just about 3 days ago and I’ve been having this problem since then. Just to confirm this wasn't an isolated incident, it has happened about 6-7 times already. The gear on the gimbal is Sony A7 IV paired with Sony 24-70 GM II.

I'm afraid to use it on a shooting scene of the fear of the gimbal sending my gear flying as I do the maneuvers

  • The gimbal is well balanced, I balanced it multiple times to ensure the perfect balance.
  • AutoTune and other calibrations are also performed, some even multiple times.
  • No any warning signs on the screen suggesting anything is off with the balance, manual testing also maintains a perfect center of gravity.


This problem mainly occurs when I’m engaging the right roll axis. Say… I want to go from dead center holding the gimbal upright to sideway(right), it abruptly starts shaking, loses its orientation, giving auditory warning, and after a little dance the camera ends up in an upside-down orientation, at times it goes to sleep too.

I’ve not managed to capture a video of it while happening but I’ve taken a few pictures showing what it looks like when it has already happened.

But I'm working on trying to capture video footage so you guys have a better idea of how and when this happens.

Thanks in advance.



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2022-7-23
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DJI Thor
Administrator
Flight distance : 13602 ft
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Hi, there. We are greatly sorry for the late reply. Could you please provide us with a related video for our further checks? You could upload them to the Google Drive/ Dropbox and send the link to us.
2022-7-26
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XinRain
lvl.4
Belgium
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Hello there,

Can you give or show us your settings on the gimbal?

Kind regards,
XinRain
2022-7-29
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Indio
Captain
Flight distance : 303373 ft
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Austria
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add more weight
2022-7-29
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djiuser_aDnnl8NENVir
lvl.1
Malaysia
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Ya, I encountered the same issue as well. If the roll axis moved to about 90 degree to left/right, it started to shake and moved and turned wildly and then camera went upside down. If I managed to stop it from going too low or before it shakes, then no issue. Why is that?
2022-8-7
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Squidy666
lvl.3
Australia
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I have the same on my rs2. Smashed a filter it flipped so hard. Glad you're getting responses though, in my thread in the RS2 forum they've completely ignored it.
2022-8-17
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bleakcloud
lvl.1

Slovakia
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Same thing happening to me. It almost broke my camera display.
2022-10-9
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George_P
lvl.2
Russia
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I join you! This applies to all RS series products. Who will sacrifice their camera to record a video demonstration for them? LOL
2022-11-17
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chrisb123
lvl.2
Australia
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Same thing here, if the handle is point out  to the left/right side of the camera it freaks out and flips upside down
2022-11-27
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fans670dba2b
lvl.1
Flight distance : 205112 ft
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United States
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Me too. I literally didn't even had a chance to turn it on, to check out the menu. I turn it on without my camera on it and it start spinning out of control. I thought it might be because it doesnt have a camera on it. Put my camera and balance it but the same thing shapes, I adjusted the axis to the Lowes possible setting (5) on each still the same. I see the previous versions of the ronin had the same issue and DJI support is not doing anything to address this. They don't even have a dedicated support team in the US (you have to be on a Chinese time I guess). US is probably your biggest market and you don't even have a support team to help with this. This is trash, so far not impressed. Other than your drones, it might be you are not good at anything else.
1-6 15:43
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fans670dba2b
lvl.1
Flight distance : 205112 ft
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United States
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I try uploading link to youtube, but its not letting me.
Title is "DJI RS3 Pro spinning out of control"
1-6 16:08
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