Hi there! I haven't used my spark in about a year, and when I went to use it again I can't connect it to anything- not the RC, my phone, or my laptop (even when it's plugged in). I never see it's wifi show up and when I plug it into my computer, it charges but it doesn't actually connect to the laptop or to the DJI Assistant. I've tried to do the 9 second restart but I never hear the 3 beeps. I can't seem to factory reset it either since it won't connect to the laptop. I've tried 2 different phones and 2 different laptops, a mac and a PC. The batteries are charged and the drone starts up perfectly fine, the lights in the front are red and the lights in the back are blinking yellow. Please help!

Thank you for reaching out and we're sorry for the unpleasant experience. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support . Thank you for your understanding and support.

DJI Paladin Posted at 7-25 21:12
Thank you for reaching out and we're sorry for the unpleasant experience. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support . Thank you for your understanding and support.

Will this cost anything?

fansfffdfc84 Posted at 7-26 07:57
Will this cost anything?

You may contact them for more details about sending the unit to us. Thank you for your understanding and support.