socalav8toryahoo.com
lvl.1
Flight distance : 97608 ft
United States
Offline
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DJI Tony Posted at 1-2 22:02
Hi. Sorry about what happened to your drone. This usually happens when the propellers are not mounted correctly, a motor is blocked or there are foreign objects, or the ambient wind speed is too high. You can send the drone to DJI to get it fixed. Please submit a repair request using this link: https://repair.dji.com/. The warranty can be applied depending on the assessment's outcome, including your unit's warranty period. If you want to contact DJI Supports, you can go to https://www.dji.com/support. Have a great day ahead.
Hello,
So I’m on vacation and I finally recovered my drone a couple hours ago and found some interesting facts and I have the video to prove my findings when the drone went into return to home and started to climb. The left rear motor came loose at the arm and started to wobble severely, at 150 feet up the motor wobbled so bad it stopped spinning at which point it plummeted to the ground,so looking at the wreckage two of the motors were ripped from the arms one motor had three screws in it and the plastic still attached by the screws to the bottom of the motor where they had been torn from the arm. The motor that was loose in flight only had one screw in it which was loose and the other two screws were down inside, the arm indicating that they were loose in flight as they did not pull through the plastic , the plastic in the arm is still fine where the screw holes are. That motor was never fully tightened at the factory and was only being held on by one screw |
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