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Notice of Suspension of Service and Support for Old Product Series
20824 16 2022-7-27
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DJI Support
Administrator
Flight distance : 2408 ft
Hong Kong
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Dear DJI Users,
  
Thank you for your long-term interest and support towards DJI. Because electronic products are affected by technological developments and changes in usage requirements, each generation of products has a fixed life cycle. In order to continuously provide you with premium product and service experiences, DJI regularly optimizes resource allocations to promote the development and application of new products and technologies. We hereby inform you that we will stop providing support services for certain products and their accessories through periodic assessments. For details about products and accessories that have been added to the list, please consult the table below.
  
Product Information:
   
NO
   
Product Name
Production Suspension Time
Service Suspension Time
1
Spark
Jun, 2019
October 1,2024
2
Mavic Pro
Sep, 2018
3
Osmo Mobile 2
Jul, 2019
August 1,2024
4
Matrice 600
Dec, 2016
Ferbruary 24, 2024
5
D-RTK
Dec, 2017
6
Snail
Dec, 2017
7
Matrice 200
Jan, 2019
8
Matrice 210
Jan, 2019
9
Matrice 210 RTK
Jan, 2019
10
Matrice 100
Jan, 2019
11
Mavic Pro Alpine White
Jan, 2024
September 30,2023
12
Phantom 4
Jul, 2017
July 15,2023
13
Phantom 4 Pro Obsidian Edition
Apr, 2018
July 1,2023
14
A2
May, 2018
March 1,2023
15
DataLink Pro
Apr, 2018
16
Manifold
Apr, 2016
17
Wind-4
Jul, 2020
18
Wind-8
Oct, 2019
19
Zenmuse Z3
Dec, 2017
20
Inspire 1 V2.0
May, 2018
February 15,2023
21
Inspire 1
Oct, 2015
22
Inspire 1 Pro
Oct, 2016
23
Inspire 1 Pro Black
Oct, 2016
24
Inspire 1 Raw
Nov, 2016
25
ZENMUSE X3
May, 2018
26
ZENMUSE X5
Oct, 2016
27
ZENMUSE X5R
Nov, 2016
28
MG-1S
Jan, 2018
January 31,2023
29
MG-1S RTK
Jan, 2018
30
Osmo Mobile
Dec, 2017
January 30,2023
31
Osmo Mobile Silver
Dec, 2017
32
Zenmuse M1
Jul, 2017
33
Osmo+
Jan, 2018
34
Osmo RAW
Jan, 2018
35
Osmo Pro
Jan, 2018
36
Phantom 3 Advanced
Jan, 2017
January 5,2023
37
Phantom 3 Pro
Apr, 2017
38
Phantom 3 Standard
Sep, 2017
39
Phantom 3 SE
Oct, 2016
40
Ronin
Aug, 2017
November 30,2022
41
Osmo
Mar, 2017
42
MG-1
Jan, 2017
October 30,2022
43
Phantom 2(2.4G)
Jul, 2017
September 30,2022
44
Phantom 3 4K
Apr, 2017
45
Naza-H
Aug, 2016
March 1,2022
46
WooKong-M
May, 2018
47
WooKong-H
May, 2018
48
AVL 58 Video Transmitter
Dec, 2015
49
DJI Lightbridge
Nov, 2016
50
N1 Video Encoder
May, 2019
51
DT7 & DR16 RC System
Jan, 2016
52
iOSD MARK II
Jan, 2016
53
iOSD Mini
Jan, 2016
54
E305
May, 2017
55
E310
May, 2017
56
E1200 Standard / E1200 Pro
May, 2018
57
Takyon Z660 / Z650 / Z14120 / Z425-M   /   Z415-M / Z318 / Z420
Jan, 2018
58
Zenmuse H3-3D
May, 2017
59
Zenmuse H4-3D
May, 2017
60
Zenmuse H3-2D
May, 2017
61
Zenmuse Z15
May, 2017
62
Zenmuse Z15-GH4 (HD)
May, 2017
63
Zenmuse Z15-5D
May, 2017
64
Zenmuse Z15-N7
May, 2017
65
Zenmuse Z15-A7
May, 2017
66
Zenmuse Z15-G2
May, 2017
67
Zenmuse Z15-BMPCC
May, 2017
68
DJI Wind 2
May, 2017
69
DJI Wind 1
May, 2017
70
Spreading Wings S800
Sep, 2018
71
Spreading Wings S900
Sep, 2018
72
Spreading Wings S1000+
Sep, 2018
73
Flame Wheel ARF KIT F550 / F450 / F330
May, 2017
74
DJI XT Pro App
May, 2018
75
Drone Speaker for DJI Wind Series
May, 2019
76
DJI Supply Box
Nov, 2019
77
Guidance
Apr, 2018
78
CS-HS01
Jan, 2016
79
Phantom 2 Vision
Apr, 2015
March 8,2021
80
Phantom 2 Vision Plus
Apr, 2015
81
Zenmuse Z15-5D (5D2)
Nov, 2014
82
Zenmuse Z15-5D (5D3)
Sep, 2014
83
Zenmuse Z15-5N
Jun, 2015
84
Zenmuse Z15-5R
Dec, 2014
85
Zenmuse Z15-GH2
Dec, 2014
86
Zenmuse Z15-GH3
Nov, 2014
87
Spreading Wings S800 EVO
Sep, 2014
88
E800
Sep, 2014
89
E300
Sep, 2014
90
E600
Sep, 2015
91
Spreading Wings S1000
Apr, 2015
92
Phantom 1
Apr, 2015
February 1,2019
93
Naza-M
Feb, 2013
March 1,2016
94
2.4Ghz Datalink
Jul, 2014
95
ACE WayPoint
Sep, 2015
December 1,2015
96
900M Datalink
Sep, 2015
97
Ace One
Sep, 2015
  

As of the date of service suspension, we will no longer provide you with services for these products involving product inquiries, technical support, and product maintenance. We apologize for any inconvenience this may cause.
  
If you are still using any of the above products, we sincerely recommend that you upgrade to an alternative product of a new model so that you can enjoy our more recent, improved technologies, and we can then continue to provide you with efficient customer service.
  
If you have any questions, please feel free to contact us for assistance through our online support on DJI’s official website. Thank you for your understanding and support.
  
  
Best,
DJI

  
  
  









2022-7-27
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djiuser_0Q0LbBYtDAhF
New

Argentina
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Hay manera de hacerlo volar? Porque en mi caso (phantome 3 standard) ya no hay actualización disponible de Firmeware y no me deja calibrar la brújula para encender.
2023-4-3
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RD West
lvl.1

United States
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So many of your customers now with no support = paperweights.
2023-9-11
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Hamid Blogger
lvl.1

Pakistan
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Thank you for the update, DJI team. It's understandable that technology evolves, and I appreciate your commitment to innovation.
2023-9-13
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DJI Gamora
Administrator

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Hamid Blogger Posted at 9-13 00:07
Thank you for the update, DJI team. It's understandable that technology evolves, and I appreciate your commitment to innovation.

Thank you for your kind understanding, Hamid. We really appreciate your feedback and we thank you for your kind words. Please don't hesitate to reach us if you have any inquiries or concerns. Thank you for your valued support.
2023-9-16
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djiuser_R4XfuYGFMJ3t
lvl.2
Flight distance : 768537 ft
United States
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Hamid Blogger Posted at 9-13 00:07
Thank you for the update, DJI team. It's understandable that technology evolves, and I appreciate your commitment to innovation.

That ahh boy, you keep oil on the gate hinges, lessen the squeeks. Well played.
2023-9-17
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DroneCenterrd
lvl.2
Flight distance : 69354 ft
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Dominican Republic
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djiuser_0Q0LbBYtDAhF Posted at 4-3 07:09
Hay manera de hacerlo volar? Porque en mi caso (phantome 3 standard) ya no hay actualización disponible de Firmeware y no me deja calibrar la brújula para encender.

si no te deja calibrar no es por firmware, debe tener algun problema el equipo
2023-11-2
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russgail1
lvl.1

Australia
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DJI have blatantly let past customers down by refusing to assist persons like me who through no fault of mine is now left with a $2000 drone which is now useless: DJI can't tell me there is no firmware available somewhere on the net that will still work for a Phantom 4.
2023-11-17
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jcaseyrn59
New

United States
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russgail1@bigpo Posted at 11-17 21:53
DJI have blatantly let past customers down by refusing to assist persons like me who through no fault of mine is now left with a $2000 drone which is now useless: DJI can't tell me there is no firmware available somewhere on the net that will still work for a Phantom 4.

What it will take is a nice sizable class action suit against the company hitting them where it counts after it is investigated and found that this marketing strategy get customers to continually have to purchase the new device because of the cut off support and possibly mechanism to prevent the use of the previous models that most likely became useless after an updated firmware rendered them as such.
2023-11-30
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djiuser_qFwxlDrbvsYl
lvl.1
Flight distance : 181391 ft
United States
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Maybe I'm reading it wrong but the link you provided says Phantom 4 pro service suspended as of July 2023.
2-10 20:58
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DJI Gamora
Administrator

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djiuser_qFwxlDrbvsYl Posted at 2-10 20:58
Maybe I'm reading it wrong but the link you provided says Phantom 4 pro service suspended as of July 2023.

Hello, there. May we confirm which link are you referring to? May we ask if you need assistance with your Phantom 4 Pro? If so, please let us know for further assistance.
2-14 23:54
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patiam
Core User of DJI
Flight distance : 1156358 ft
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United States
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This Announcement was posted in July 2022. In this thread it was stated that

"Currently, we will update the EOS products regularly in this link:
https://forum.dji.com/forum.php? ... p;extra=#pid2808521"

and also this:

"Hi, there. We are sorry for the misunderstanding. "The M300RTK has been discontinued" means that the product is no longer in production, but we will still provide technical services. Thank you for your patience and understanding."

Yet no recent statement regarding this change of status for the M300 or any other aircraft has been released. When will an update be posted?



4-22 07:13
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DJI Mindy
Administrator
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patiam Posted at 4-22 07:13
This Announcement was posted in July 2022. In this thread it was stated that

"Currently, we will update the EOS products regularly in this link:

We are sorry for any confusion caused. We still provide service for  M300 RTK, and this is a Notice of Suspension of Service and Support, only the product that has ended service will be listed.
4-22 18:52
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patiam
Core User of DJI
Flight distance : 1156358 ft
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United States
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DJI Mindy Posted at 4-22 18:52
We are sorry for any confusion caused. We still provide service for  M300 RTK, and this is a Notice of Suspension of Service and Support, only the product that has ended service will be listed.

That table lists both "Product Suspension Time" and "Service Suspension Time".

It sounds as if you are saying that a product will not be listed there until its Service Suspension Time is known.

How are your valued Enterprise Users to know when a product is nearing suspension, which always occurs well before service is suspended? This information is very important for planning, budgeting, and purchasing purposes.
4-22 21:11
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DJI Mindy
Administrator
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patiam Posted at 4-22 21:11
That table lists both "Product Suspension Time" and "Service Suspension Time".

It sounds as if you are saying that a product will not be listed there until its Service Suspension Time is known.

Yes, only products that are ended of service will be listed in the list above. We will continue to provide technical support for products that have not been ended of service. If you have purchasing needs, you can contact the local dealer for consultation. https://www.dji.com/where-to-buy/enterprise-dealers
4-23 00:12
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HGDC84
Captain
Finland
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Hello! I would like to ask if the Ryze Tello is discontinued (I know it's not a DJI product in the same sense as the official DJI drones, but it uses your technology and was sold in your online store, so I assume you would know about it's situation)?
5-5 09:14
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DJI Wanda
Administrator
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HGDC84 Posted at 5-5 09:14
Hello! I would like to ask if the Ryze Tello is discontinued (I know it's not a DJI product in the same sense as the official DJI drones, but it uses your technology and was sold in your online store, so I assume you would know about it's situation)?

Hello, there. Sorry for the inconvenience. Do you have questions about the Tello?
If so, to solve your problem better and more timely, please contact via this email address:
support@ryzerobotics.com.
5-5 20:32
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