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Notice of Suspension of Service and Support for Old Product Series
4400 0 7-27 00:32
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DJI Support
DJI team
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South Africa
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Dear DJI Users,
  
Thank you for your long-term interest and support towards DJI. Because electronic products are affected by technological developments and changes in usage requirements, each generation of products has a fixed life cycle. In order to continuously provide you with premium product and service experiences, DJI regularly optimizes resource allocations to promote the development and application of new products and technologies. We hereby inform you that we will stop providing support services for certain products and their accessories through periodic assessments. For details about products and accessories that have been added to the list, please consult the table below.
  
Product Information:
   
NO
   
Product Name
Production Suspension Time
Service Suspension Time
1
MG-1S
January 2018
January 31,2023
2
MG-1S RTK
January 2018
3
Osmo Mobile
December 2017
January 30,2023
4
Osmo Mobile Silver
December 2017
5
Zenmuse M1
July 2017
6
Osmo+
January 2018
7
Osmo RAW
January 2018
8
Osmo Pro
January 2018
9
Phantom 3 Advanced
January 2017
January 5,2023
10
Phantom 3 Pro
April 2017
11
Phantom 3 Standard
September 2017
12
Phantom 3 SE
October 2016
13
Ronin
August 2017
November 30,2022
14
Osmo
March 2017
15
Phantom 2(2.4G)
July 2017
September 30,2022
16
Phantom 3 4K
April 2017
17
Naza-H
August 2016
March 1,2022
18
WooKong-M
May 2018
19
WooKong-H
May 2018
20
AVL 58 Video Transmitter
December 2015
21
DJI Lightbridge
November 2016
22
N1 Video Encoder
May 2019
23
DT7 & DR16 RC System
January 2016
24
iOSD MARK II
January 2016
25
iOSD Mini
January 2016
26
E305
May 2017
27
E310
May 2017
28
E1200 Standard / E1200 Pro
May 2018
29
Takyon Z660 / Z650 / Z14120 / Z425-M   /   Z415-M / Z318 / Z420
January 2018
30
Zenmuse H3-3D
May 2017
31
Zenmuse H4-3D
May 2017
32
Zenmuse H3-2D
May 2017
33
Zenmuse Z15
May 2017
34
Zenmuse Z15-GH4 (HD)
May 2017
35
Zenmuse Z15-5D
May 2017
36
Zenmuse Z15-N7
May 2017
37
Zenmuse Z15-A7
May 2017
38
Zenmuse Z15-G2
May 2017
39
Zenmuse Z15-BMPCC
May 2017
40
DJI Wind 2
May 2017
41
DJI Wind 1
May 2017
42
Spreading Wings S800
September 2018
43
Spreading Wings S900
September 2018
44
Spreading Wings S1000+
September 2018
45
Flame Wheel ARF KIT F550 / F450 / F330
May 2017
46
DJI XT Pro App
May 2018
47
Drone Speaker for DJI Wind Series
May 2019
48
DJI Supply Box
November 2019
49
Guidance
April 2018
50
Hesai CS-HS01
January 2016
51
Phantom 2 Vision
April 2015
March 8,2021
52
Phantom 2 Vision Plus
April 2015
53
Zenmuse Z15-5D (5D2)
November 2014
54
Zenmuse Z15-5D (5D3)
September 2014
55
Zenmuse Z15-5N
June 2015
56
Zenmuse Z15-5R
December 2014
57
Zenmuse Z15-GH2
December 2014
58
Zenmuse Z15-GH3
November 2014
59
Spreading Wings S800 EVO
September 2014
60
E800
September 2014
61
E300
September 2014
62
E600
September 2015
63
Spreading Wings S1000
April 2015
64
Phantom 1
April 2015
February 1,2019
65
Naza-M
February 2013
March 1,2016
66
2.4Ghz Datalink
July 2014
67
ACE WayPoint
September 2015
December 1,2015
68
900M Datalink
September 2015
69
Ace One
September 2015
  
As of the date of service suspension, we will no longer provide you with services for these products involving product inquiries, technical support, and product maintenance. We apologize for any inconvenience this may cause.
  
If you are still using any of the above products, we sincerely recommend that you upgrade to an alternative product of a new model so that you can enjoy our more recent, improved technologies, and we can then continue to provide you with efficient customer service.
  
If you have any questions, please feel free to contact us for assistance through our online support on DJI’s official website. Thank you for your understanding and support.
  
  
Best,
  
DJI

  
  
  

7-27 00:32
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