Dear DJI Users,

  

Thank you for your long-term interest and support towards DJI. Because electronic products are affected by technological developments and changes in usage requirements, each generation of products has a fixed life cycle. In order to continuously provide you with premium product and service experiences, DJI regularly optimizes resource allocations to promote the development and application of new products and technologies. We hereby inform you that we will stop providing support services for certain products and their accessories through periodic assessments. For details about products and accessories that have been added to the list, please consult the table below.

  
Product Information:   

NO	Product Name	Production Suspension Time	Service Suspension Time
1	Matrice   600	December 2016	February 24, 2024
2	D-RTK	December 2017
3	Snail	December 2017
4	Matrice   200 Series	January 2019
5	Matrice   100	January 2019
6	Mavic   Pro Alpine White	January 2018	September 30,2023
7	Phantom   4	July 2017	July 15,2023
8	Phantom   4 Pro Obsidian Edition	April 2018	July 1,2023
9	A2	May 2018	March 1,2023
10	DataLink   Pro	April 2018
11	Manifold	April 2016
12	Wind-4	July 2020
13	Wind-8	October 2019
14	Zenmuse   Z3	December 2017
15	Inspire   1 V2.0	May 2018	February 15,2023
16	Inspire   1	October 2015
17	Inspire   1 Pro	October 2016
18	Inspire   1 Pro Blcak	October 2016
19	Inspire   1 Raw	November 2016
20	ZENMUSE   X3	May 2018
21	ZENMUSE   X5	October 2016
22	ZENMUSE   X5R	November 2016
23	MG-1S	January 2018	January 31,2023
24	MG-1S RTK	January 2018
25	Osmo Mobile	December 2017	January 30,2023
26	Osmo Mobile Silver	December 2017
27	Zenmuse M1	July 2017
28	Osmo+	January 2018
29	Osmo RAW	January 2018
30	Osmo Pro	January 2018
31	Phantom 3 Advanced	January 2017	January 5,2023
32	Phantom 3 Pro	April 2017
33	Phantom 3 Standard	September 2017
34	Phantom 3 SE	May 2018
35	Ronin	August 2017	November 30,2022
36	Osmo	March 2017
37	MG-1	January 2017	October 30,2022
38	Phantom 2（2.4G）	July 2017	September 30,2022
39	Phantom 3 4K	April 2017
40	Naza-H	August 2016	March 1,2022
41	WooKong-M	May 2018
42	WooKong-H	May 2018
43	AVL 58 Video Transmitter	December 2015
44	DJI Lightbridge	November 2016
45	N1 Video Encoder	May 2019
46	DT7 & DR16 RC System	January 2016
47	iOSD MARK II	January 2016
48	iOSD Mini	January 2016
49	E305	May 2017
50	E310	May 2017
51	E1200 Standard / E1200 Pro	May 2018
52	Takyon Z660 / Z650 / Z14120 / Z425-M   /   Z415-M / Z318 / Z420	January 2018
53	Zenmuse H3-3D	May 2017
54	Zenmuse H4-3D	May 2017
55	Zenmuse H3-2D	May 2017
56	Zenmuse Z15	May 2017
57	Zenmuse Z15-GH4 (HD)	May 2017
58	Zenmuse Z15-5D	May 2017
59	Zenmuse Z15-N7	May 2017
60	Zenmuse Z15-A7	May 2017
61	Zenmuse Z15-G2	May 2017
62	Zenmuse Z15-BMPCC	May 2017
63	DJI Wind 2	May 2017
64	DJI Wind 1	May 2017
65	Spreading Wings S800	September 2018
66	Spreading Wings S900	September 2018
67	Spreading Wings S1000+	September 2018
68	Flame Wheel ARF KIT F550 / F450 / F330	May 2017
69	DJI XT Pro App	May 2018
70	Drone Speaker for DJI Wind Series	May 2019
71	DJI Supply Box	November 2019
72	Guidance	April 2018
73	CS-HS01	January 2016
74	Phantom 2 Vision	April 2015	March 8,2021
75	Phantom 2 Vision Plus	April 2015
76	Zenmuse Z15-5D (5D2)	November 2014
77	Zenmuse Z15-5D (5D3)	September 2014
78	Zenmuse Z15-5N	June 2015
79	Zenmuse Z15-5R	December 2014
80	Zenmuse Z15-GH2	December 2014
81	Zenmuse Z15-GH3	November 2014
82	Spreading Wings S800 EVO	September 2014
83	E800	September 2014
84	E300	September 2014
85	E600	September 2015
86	Spreading Wings S1000	April 2015
87	Phantom 1	April 2015	February 1,2019
88	Naza-M	February 2013	March 1,2016
89	2.4Ghz Datalink	July 2014
90	ACE WayPoint	September 2015	December 1,2015
91	900M Datalink	September 2015
92	Ace One	September 2015

  

As of the date of service suspension, we will no longer provide you with services for these products involving product inquiries, technical support, and product maintenance. We apologize for any inconvenience this may cause.

  

If you are still using any of the above products, we sincerely recommend that you upgrade to an alternative product of a new model so that you can enjoy our more recent, improved technologies, and we can then continue to provide you with efficient customer service.

  

If you have any questions, please feel free to contact us for assistance through our online support on DJI’s official website. Thank you for your understanding and support.

  
  

Best,

DJI

  
  
  

Hay manera de hacerlo volar? Porque en mi caso (phantome 3 standard) ya no hay actualización disponible de Firmeware y no me deja calibrar la brújula para encender.

So many of your customers now with no support = paperweights.

Thank you for the update, DJI team. It's understandable that technology evolves, and I appreciate your commitment to innovation.

Hamid Blogger Posted at 9-13 00:07
Thank you for the update, DJI team. It's understandable that technology evolves, and I appreciate your commitment to innovation.

Thank you for your kind understanding, Hamid. We really appreciate your feedback and we thank you for your kind words. Please don't hesitate to reach us if you have any inquiries or concerns. Thank you for your valued support.

Hamid Blogger Posted at 9-13 00:07
Thank you for the update, DJI team. It's understandable that technology evolves, and I appreciate your commitment to innovation.

That ahh boy, you keep oil on the gate hinges, lessen the squeeks. Well played.

djiuser_0Q0LbBYtDAhF Posted at 4-3 07:09
Hay manera de hacerlo volar? Porque en mi caso (phantome 3 standard) ya no hay actualización disponible de Firmeware y no me deja calibrar la brújula para encender.

si no te deja calibrar no es por firmware, debe tener algun problema el equipo

DJI have blatantly let past customers down by refusing to assist persons like me who through no fault of mine is now left with a $2000 drone which is now useless: DJI can't tell me there is no firmware available somewhere on the net that will still work for a Phantom 4.

russgail1@bigpo Posted at 11-17 21:53
DJI have blatantly let past customers down by refusing to assist persons like me who through no fault of mine is now left with a $2000 drone which is now useless: DJI can't tell me there is no firmware available somewhere on the net that will still work for a Phantom 4.

What it will take is a nice sizable class action suit against the company hitting them where it counts after it is investigated and found that this marketing strategy get customers to continually have to purchase the new device because of the cut off support and possibly mechanism to prevent the use of the previous models that most likely became useless after an updated firmware rendered them as such.