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Notice of Suspension of Service and Support for Old Product Series
847 0 7-27 00:32
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DJI Support
DJI team
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South Africa
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Dear DJI Users:
  
Thank you for your long-term interest and support towards DJI. Because electronic products are affected by technological developments and changes in usage requirements, each generation of products has a fixed life cycle. In order to continuously provide you with premium product and service experiences, DJI regularly optimizes resource allocations to promote the development and application of new products and technologies. We hereby inform you that we will stop providing support services for certain products and their accessories through periodic assessments. For details about products and accessories that have been added to the list, please consult the table below.
  
  
Product Information:
  
   
NO
   
Product Name
Production Suspension Time
Service Suspension Time
1
Phantom 2(2.4G)
Jul-17
September 30, 2022
2
Phantom 3 4K
Apr-17
3
Naza-H
Aug-16
March 1,2022
4
WooKong-M
May-18
5
WooKong-H
May-18
6
AVL 58 Video Transmitter
Dec-15
7
DJI Lightbridge
Nov-16
8
N1 Video Encoder
May-19
9
DT7 & DR16 RC System
Jan-16
10
iOSD MARK II
Jan-16
11
iOSD Mini
Jan-16
12
E305
May-17
13
E310
May-17
14
E1200 Standard / E1200 Pro
May-18
15
Takyon Z660 / Z650 / Z14120 / Z425-M /     Z415-M / Z318 / Z420
Jan-18
16
Zenmuse H3-3D
Mar-17
17
Zenmuse H4-3D
Mar-17
18
Zenmuse H3-2D
Mar-17
19
Zenmuse Z15
Mar-17
20
Zenmuse Z15-GH4 (HD)
Mar-17
21
Zenmuse Z15-5D
Mar-17
22
Zenmuse Z15-N7
Mar-17
23
Zenmuse Z15-A7
Mar-17
24
Zenmuse Z15-G2
Mar-17
25
Zenmuse Z15-BMPCC
Mar-17
26
DJI Wind 2
May-17
27
DJI Wind 1
May-17
28
Spreading Wings S800
Sep-18
29
Spreading Wings S900
Sep-18
30
Spreading Wings S1000+
Sep-18
31
Flame Wheel ARF KIT F550 / F450 / F330
May-17
32
DJI XT Pro App
May-18
33
Drone Speaker for DJI Wind Series
May-19
34
DJI Supply Box
Nov-19
35
Guidance
Apr-18
36
Hesai CS-HS01
Jan-16
37
Phantom 2 Vision
Apr-15
March 8,2021
38
Phantom 2 Vision Plus
Apr-15
39
Zenmuse Z15-5D (5D2)
Nov-14
40
Zenmuse Z15-5D (5D3)
Sep-14
41
Zenmuse Z15-5N
Jun-15
42
Zenmuse Z15-5R
Dec-14
43
Zenmuse Z15-GH2
Dec-14
44
Zenmuse Z15-GH3
Nov-14
45
Spreading Wings S800 EVO
Sep-14
46
E800
Sep-14
47
E300
Sep-14
48
E600
Sep-15
49
Spreading Wings S1000
Apr-15
50
Phantom 1
Apr-15
February 1,2019
51
Naza-M
Feb-13
March 1,2016
52
2.4Ghz Datalink
Jul-14
53
ACE WayPoint
Sep-15
December 1,2015
54
900M Datalink
Sep-15
55
Ace One
Sep-15
  
  
As of the date of service suspension, we will no longer provide you with services for these products involving product inquiries, technical support, and product maintenance. We apologize for any inconvenience this may cause.
  
If you are still using any of the above products, we sincerely recommend that you upgrade to an alternative product of a new model so that you can enjoy our more recent, improved technologies, and we can then continue to provide you with efficient customer service.
  
If you have any questions, please feel free to contact us for assistance through our online support on DJI’s official website. Thank you for your understanding and support.
  
  
Best,
  
DJI

  
  
  

7-27 00:32
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