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Unlink Mini 2 from Account
684 7 7-28 04:46
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fans4315f1e7
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Germany
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I sold my Mini 2 and want to delete it from my account. On my smartphone this also worked.  But now when I look at the RC remote of the Mini 3, the Mini 2 is still there. It is of course the same account.
If I now press on the RC remote control to decouple, I get the error message -53261.
So when I open the DJI Fly app on the smartphone, only the Mini 3 is visible.  When I open the app on the RC controller of the Mini 3, I see both drones, the Mini 2 and the Mini 3.
Please Help
Jörg

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7-28 04:46
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DJI Wanda
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Hello, there. Sorry for your inconvenience. May we have a screenshot of the page in DJI FLY APP - Profile- Device Management to have a look?
7-28 05:29
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fans4315f1e7
lvl.2

Germany
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DJI Wanda Posted at 7-28 05:29
Hello, there. Sorry for your inconvenience. May we have a screenshot of the page in DJI FLY APP - Profile- Device Management to have a look?

have you received the screenshot?
8-3 07:27
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DJI Susan
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fans4315f1e7 Posted at 8-3 07:27
have you received the screenshot?

Hi there, the screenshot is not attached. Could you please upload it again?
8-3 19:55
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fans4315f1e7
lvl.2

Germany
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DJI Susan Posted at 8-3 19:55
Hi there, the screenshot is not attached. Could you please upload it again?

I had written you a Personal Message the first time, it didn't seem to get through. If you need the serial number and the account, tell me to which email I can send it. I will of course not post this data here for everyone.
greetings Jörg
8-4 05:21
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DJI Wanda
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fans4315f1e7 Posted at 8-4 05:21
I had written you a Personal Message the first time, it didn't seem to get through. If you need the serial number and the account, tell me to which email I can send it. I will of course not post this data here for everyone.
greetings Jörg
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Thanks for your feedback. For your issue, we will recommend you restart the aircraft and app first. If (-53255) error code appears, it might be because the account you log into is not the bound account before, please recall the bound account, change the account and try again.
8-5 01:59
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fans4315f1e7
lvl.2

Germany
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DJI Wanda Posted at 8-5 01:59
Thanks for your feedback. For your issue, we will recommend you restart the aircraft and app first. If (-53255) error code appears, it might be because the account you log into is not the bound account before, please recall the bound account, change the account and try again.

No, it is the same account.
Of course, I have restarted the devices several times in the meantime.
Again:
The DJI Mini 2 was sold and was tied to the current account. I bought the Mini Pro 3 new, everything is fine with the Mini 3.
The Mini 2 I sold, and logged out on the smartphone. On the smartphone (SAME ACCOUNT= kontakt@ qua.......) it is also no longer visible, but on the controller it is still there. Of course I can't start the Mini 2 now, I don't have it anymore. (SOLD)
8-5 04:20
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DJI Natalia
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Thank you for the update.
Could you please send us your SN of mini 2 via PM as well. We have sent you a pm to contact you as well, please check.
We will confirm the details you offered with the relevant team and keep you updated ASAP. Please don't worry.

8-6 00:03
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