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Mimo app does not work with WiFi (iOS)
1007 5 2022-7-28
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jmateo
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Colombia
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A couple of days ago I bought an OM4 SE, downloaded the Mimo app and was a nightmare to create an account and register the gimbal, at one point I disabled the WiFi of my phone and tried via cellular network, it worked.

Now the gimbal is working fine and registered but the Mimo app just does not work via WiFi (of course the wifi connection is working in any other app), switching WiFi off Mimo app works over cellularr network just fine.

Device is an iPhone 13 Pro Max (iOS 15.6), app version is 1.7.23, the app is so bad that I´m tempted to return the device, sadly it seems Zhiyun app is as bad as DJI´s.

Any idea or help wil be appreciated.

Thank you.

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2022-7-28
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DJI Paladin
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Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please try to uninstall and reinstall the DJI Mimo app n your mobile device and check if the issue persists? If you could use a different mobile device, that would be a great help for us to further isolate the issue. Please keep us posted. Thank you!
2022-7-28
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jmateo
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Colombia
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DJI Paladin Posted at 7-28 18:22
Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please try to uninstall and reinstall the DJI Mimo app n your mobile device and check if the issue persists? If you could use a different mobile device, that would be a great help for us to further isolate the issue. Please keep us posted. Thank you!

I uninstalled and installed again several times with the same issue.

Just tried my wife phone (iPhone X iOS 15.5), same issue as my 13, cellular data works but not connected to wifi.

Also tried connecting to a different wifi everything works except Mimo.
2022-7-28
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DJI Paladin
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Flight distance : 318 ft

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jmateo Posted at 7-28 19:09
I uninstalled and installed again several times with the same issue.

Just tried my wife phone (iPhone X iOS 15.5), same issue as my 13, cellular data works but not connected to wifi.

Thank you for keeping us posted. Were you able to try to reset your WiFi connection and try again to see if there are any changes? Please keep us posted. Thank you.
2022-8-1
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jmateo
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Colombia
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DJI Paladin Posted at 8-1 05:19
Thank you for keeping us posted. Were you able to try to reset your WiFi connection and try again to see if there are any changes? Please keep us posted. Thank you.

Hello, did you read that the app does not work with any wireless network, not only my home network?
Thanks.
2022-8-1
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tomjs1
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India
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jmateo Posted at 2022-8-1 08:01
Hello, did you read that the app does not work with any wireless network, not only my home network?
Thanks.

Ugh, that's a real pain! First, let's try a quick fix: go to Settings > Cellular, scroll down to the list of apps, and make sure the ones that aren't working on Wi-Fi are toggled on. This should allow them to use cellular data when Wi-Fi isn't cutting it.

If that doesn't work, try restarting your Wi-Fi router. Sometimes a simple reboot can fix weird connection issues. You could also check for any recent software updates for your iPhone and the problematic apps. Sometimes, outdated software can cause all sorts of glitches.

If you have problem persist after trying these solution, you can follow for more details assistance below.
https://thegeekpage.com/some-app ... a-in-iphone-solved/
10-30 02:07
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