I2 flyaway during go home, but flight log is interrupted
773 3 2022-7-28
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djiuser_FQFHQ5t7QfDV
lvl.2

Italy
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Any idea? i had a returning to home with my bird, but it's flew away! i checked the flight log and the last point is 658mt far away from the home point, but height is 162mt! Sure, i checked there in that place and the drone is not present...is there another way to know where is it landed?
Here is the log file!
https://www.phantomhelp.com/LogViewer/6LYFK3LGJL6KJS564IUY/
2022-7-28
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DJI Stephen
DJI team
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Hello there. I am sorry to read and to know what happened and thank you for reaching out. Since unfortunate event happened to your DJI Drone. I would recommend you to contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. We will do our best to help you and give out the best resolution for the said issue. Again, I am sorry for what happened and thank you.
2022-7-29
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robyr1
lvl.2

Italy
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DJI Stephen Posted at 7-29 00:09
Hello there. I am sorry to read and to know what happened and thank you for reaching out. Since unfortunate event happened to your DJI Drone. I would recommend you to contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. We will do our best to help you and give out the best resolution for the said issue. Again, I am sorry for what happened and thank you.

Hi Stephen, i contacted them already, thanks...but i have also the dji care refresh active, i hope they will ask me the code...
2022-7-29
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DJI Stephen
DJI team
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robyr1 Posted at 7-29 00:14
Hi Stephen, i contacted them already, thanks...but i have also the dji care refresh active, i hope they will ask me the code...

Hi there robyr1. Thank you for the reply and thank you for giving out this update. It is great to know that you have already contacted out DJI Support Team for assistance with regards to this matter. Please rest assured that we will do our best to help you and give out the best resolution for the said issue. Thank you.
2022-7-29
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