Hello, on Monday (25.07.2022) I opened a case CAS-9902670-R4J1T6, to send in my Mini 3 Pro for rapair. Which is under warranty.
So I shipped my unit to the address which i received in the case with the provided shipping label(UPS), namely:

Zoltan Szabo
Ivy Tecnology AMS HU / DJI
Vasarter u.1.
SZOMBATHELY
DJI
9700
HU.

I unfortunatley forgot to put the printed case paper (with the barcode on it) inside the box with the unit.
After I realised my mistake (also on Monday) I did sent an email (over the contact tool on the website) to the DJI support explaining this exact situation, with the case paper(as PDF) in the attatchment. They have not responded to it yet.
Yesterday (28.07.2022) the UPS package was delivierd to the service center, but it still says "Not Received" on the repair progress inquiry website today.


How wrong did i do sending my unit to the service center without the case paper inside the package and what should I do now?


Thanks you for your reply  

Hi, there. Thanks for your reaching out. We will forward your case to our designated teams. No worries.

Thank you very much

heygood one

Hello, I have placed a repair order. DJI has sent me a UPS label. I can't use this one because UPS doesn't provide service in Hungary.   

According to DJI support, can. not issue you another or new label for shipping.

Is there any possibility, since I live only 25 km from your service center, to drop off the package directly?

Reneacute Unger Posted at 11-2 07:38
Hello, I have placed a repair order. DJI has sent me a UPS label. I can't use this one because UPS doesn't provide service in Hungary.   

According to DJI support, can. not issue you another or new label for shipping.

Hi there, you could send back the item by yourself. After that, please send the tracking number via e-mail to support@dji.com and our service support will help you to update the case.

At the same time, would you mind providing your case number? We will also help you to look into it, thanks.

Oggi ho spedito Air 3 per un problema ai sensori all'interno del pacco ho messo la scatola originale più la sua borsa originale per essere più sicuri sul trasporto, spero che la borsa e la sua scatola vengono restituiti???

djiuser_I0r6aK4OPPOT Posted at 1-19 01:45
Oggi ho spedito Air 3 per un problema ai sensori all'interno del pacco ho messo la scatola originale più la sua borsa originale per essere più sicuri sul trasporto, spero che la borsa e la sua scatola vengono restituiti???

Hope you are doing well.  Thank you for your reaching out. Sorry that currently we could only provide English service. May I know if you mean you are afraid of the package would be returned, since the device was packed in a bag and sent back with the original box?

You could please provide us the case number and we will help you to further check on it. Thanks.

I used DJI Care Express Basic and received a UPS shipping label to Hungary. On the official DJI website www(dji(com/pl/service/repair/centers
I can't find a match with the address on the label.

ZOLTAN SZABO
VASARTER PAGE 1
9700 SZOMBATHELY DJI
HUNGARY

I wouldn't want to be left without a drone :-)
Can I be keep calm?

Patrickowski Posted at 5-5 07:13
I used DJI Care Express Basic and received a UPS shipping label to Hungary. On the official DJI website www(dji(com/pl/service/repair/centers
I can't find a match with the address on the label.

Hi there. Thank you for reaching out. Could you please PM me your case number (CAS)? Looking forward to your response.

ciao, il mio drone da sostituire è stato consegnato oggi in hungheria, ma io so che dji offre assistenza in Olanda,
posso stare calmo o devo preoccuparmi.
il drone è arrivato in hungheria ma quello nuovo non è ancora in consegna.
il numero del caso è CAS-17669477-H7B8K2

djiuser_vLvGbKq2TFIg Posted at 8-8 11:38
ciao, il mio drone da sostituire è stato consegnato oggi in hungheria, ma io so che dji offre assistenza in Olanda,
posso stare calmo o devo preoccuparmi.
il drone è arrivato in hungheria ma quello nuovo non è ancora in consegna.

Hi there, we are sorry for any inconvenience. We forwarded it to our relevant team and will follow up with them. Once we get the results, we will keep you updated soon.

djiuser_vLvGbKq2TFIg Posted at 8-8 11:38
ciao, il mio drone da sostituire è stato consegnato oggi in hungheria, ma io so che dji offre assistenza in Olanda,
posso stare calmo o devo preoccuparmi.
il drone è arrivato in hungheria ma quello nuovo non è ancora in consegna.

Hello. After we confirm with the relevant team, your case will be sent out today.

Oggi è arrivato io.mio drone per una riparazione ancora risulta sul app come mai

djiuser_GEsiaIVz89s8 Posted at 9-26 07:54
Oggi è arrivato io.mio drone per una riparazione ancora risulta sul app come mai

Hi, there. Could you please describe your problem in detail and provide us with your repair case number so that we can better help you?