Hi,

My firend bought two Mavic Air 2 drones from official online DJI store.
His drone was successfully activated, but I am unable to activate mine, due to 1112 error - activation prohibited.
After 10 days of ping-pong over email with the support, sending serial numbers, photos, invoices, they claim drone with this serial number was refunded and that's why activation is prohibited.
We didn't refund the drone, if it was refunded it would have been in DJI warehouse not in my hands.
This is just unbelievable, anyone had similar issue with the drone activation and dji support?

Regards,
Kamil

That's weird since you bought the drone directly from DJI.

I haven't had such an expierence but have you tried to activate it with your friends e-mail adress or with your own ?
Just a guess, maybe the serial is somehow linked to your friend, because he has bought it.
If DJI claims that it has been refunded, they should be able to proof it and at least your friend should be able to see it in his shop account.
If they can't i would request a new one and return the one that is blocked or they should, if possible, remove the serial from blocking.

MySky Posted at 8-1 10:27
I haven't had such an expierence but have you tried to activate it with your friends e-mail adress or with your own ?
Just a guess, maybe the serial is somehow linked to your friend, because he has bought it.
If DJI claims that it has been refunded, they should be able to proof it and at least your friend should be able to see it in his shop account.

I have tried to activate it on my account, he bought it using his account.
But the drone was brand new, packed in plastic, looked like never opened before.
Anyway I will try to activate it from his account.
I suspect that this drone was at some point refunded by someone else, sold once again by DJI.
But looks like entry of serial number was not cleared in some database that they have.

Voki Posted at 8-1 11:02
I have tried to activate it on my account, he bought it using his account.
But the drone was brand new, packed in plastic, looked like never opened before.
Anyway I will try to activate it from his account.

This is why i wrote they should be able to proof the refund to your friend.
If they cannot proof that it has been refunded to your friend, they should either release the serial or exchange it by a new drone.

MySky Posted at 8-1 11:11
This is why i wrote they should be able to proof the refund to your friend.
If they cannot proof that it has been refunded to your friend, they should either release the serial or exchange it by a new drone.

I have just tried activation on his account, no luck, same error.
I have also checked order details and it looks ok, it is in completed state.

Order placed
2022-06-28 18:59:22
Paid
2022-06-30 06:03:24
To be shipped
2022-06-30 06:12:27
Shipped
2022-06-30 18:13:33
Received
2022-07-05 07:08:00
Completed
2022-07-26 23:03:30

Hi, we're sorry for the trouble that this has caused. Can you please send us the serial number of the unit for us to check? Please keep us posted. Thank you.

Hi there, I recently purchase a second hand mavic 3, it was sold as opened never used. However when I try to activate it I get the 1112 error contact DJI. The serial number for the drone is 1581F45TB21A51AD02R0. Can you please advise me if there is an issue with this serial number so I can contact the seller asap

DJI Paladin Posted at 8-2 03:04
Hi, we're sorry for the trouble that this has caused. Can you please send us the serial number of the unit for us to check? Please keep us posted. Thank you.

Hi, any update on this issue? It has been few weeks now and I am still unable to activate my drone. Thank you.

DJI, is this how you provide support to your clients? All you can do is go silent?
It's been a month since I have created a case and it is still not solved!

Voki Posted at 8-18 11:37
DJI, is this how you provide support to your clients? All you can do is go silent?
It's been a month since I have created a case and it is still not solved!

Bonsoir moi aussi le meme probleme

Voki Posted at 8-18 11:37
DJI, is this how you provide support to your clients? All you can do is go silent?
It's been a month since I have created a case and it is still not solved!

Looks like dji dont care about us, and i think my next drone will be autel

Thanks for the info!

Hi I have the same problem with my dji mini 3 pro. Please can someone support me ERROR 1112. The serial numbers.
Control 5HAZK5P0015MK7
Drone    1581F4XFC225L0064JXY
Many thanks
Alvaro Coello

Estou com o mesmo erro com meu DJI Air 2s. Alguém pode me ajudar?

I can't activate my AIR 2s, I bought it new. ERROR 1112 appears. Please help me.

djiuser_KzI2Db9MLZqm Posted at 5-22 16:37
Estou com o mesmo erro com meu DJI Air 2s. Alguém pode me ajudar?

Hi there. We're sorry for the inconvenience. We sent you a PM to further discuss your concern. Kindly check.

Alvaro Coello Posted at 5-8 14:17
Hi I have the same problem with my dji mini 3 pro. Please can someone support me ERROR 1112. The serial numbers.
Control 5HAZK5P0015MK7
Drone    1581F4XFC225L0064JXY

Hi, Alvaro Coello. Thanks for reaching out, and apologies for the delayed response. Are you still getting the same error?

DJI Tony Posted at 5-23 02:51
Hi, Alvaro Coello. Thanks for reaching out, and apologies for the delayed response. Are you still getting the same error?

Hi there. J have the same problem whit my smart controller. 1112. You know what can I active?

djiuser_imD5lRxViPtR Posted at 6-4 03:00
Hi there. J have the same problem whit my smart controller. 1112. You know what can I active?

Hi there. We're sorry for the inconvenience. We sent you a PM. Kindly check your inbox at your most convenient time. Thank you.

Boa noite
Comprei o drone dji mini 3 pro e apareceu o código 1112

Cecilia Maria Posted at 7-12 20:08
Boa noite
Comprei o drone dji mini 3 pro e apareceu o código 1112

Hi there. I'm sorry for the inconvenience. Was the drone bought second-hand? I sent you a message. Kindly check your inbox at your most convenient time. Thank you.

DJI Tony Posted at 7-12 22:17
Hi there. I'm sorry for the inconvenience. Was the drone bought second-hand? I sent you a message. Kindly check your inbox at your most convenient time. Thank you.

Boa tarde amigo
Não chegou na caixa de entrada
Comprei de segunda mão mais lacrado novo

Cecilia Maria Posted at 7-13 08:00
Boa tarde amigo
Não chegou na caixa de entrada
Comprei de segunda mão mais lacrado novo

Hello. Kindly check your inbox please, I have sent you a private message. Thank you.

I have the same issue with a DJI avata I have recently bought

JoeFish Posted at 8-31 09:33
I have the same issue with a DJI avata I have recently bought

Hello there. Sorry about the trouble. Can you please send me the serial number of your new Avata via personal message? I appreciate your patience.

Ola estou com o mesmo problema no meu DJI MINI SE. Fui fazer a ativação e esta dando o mesmo erro.

djiuser_hbodfxwBSx56 Posted at 9-6 17:57
Ola estou com o mesmo problema no meu DJI MINI SE. Fui fazer a ativação e esta dando o mesmo erro.

May I also please have the serial number of your Mini SE for us to check from our end? For your privacy, you can send it to me by a personal message. I appreciate your patience.

Hi,

Somebody help me. I cannot activate my mini 3 pro gifted to me. It was brand new and sealed. It says “Device activation prohibited. Contact DJI Support for assistance (1112)”

Thank you.

Alma Alfafara Posted at 9-12 05:06
Hi,

Somebody help me. I cannot activate my mini 3 pro gifted to me. It was brand new and sealed. It says “Device activation prohibited. Contact DJI Support for assistance (1112)”

Hi there. Can you please send me the serial number of the drone through a personal message? I will check it from my end. Thank you very much.

Hi dji. I have a mavic 3 and I can't activate it because error 1112.
Please help me!
The drone was new packaged, I got it for Christmas.

Hi dji. I have a mavic 3 and I can't activate it because error 1112.
Please help me!
The drone was new packaged, I got it for Christmas.

djiuser_ar4jMr7DiXoW Posted at 9-29 22:59
Hi dji. I have a mavic 3 and I can't activate it because error 1112.
Please help me!
The drone was new packaged, I got it for Christmas.

Hello there. Sorry about the inconvenience. Can you please send me the serial number via Personal message? Thank you very much.

DJI Tony Posted at 9-30 02:21
Hello there. Sorry about the inconvenience. Can you please send me the serial number via Personal message? Thank you very much.

1581F45TB22A700E027J

djiuser_ar4jMr7DiXoW Posted at 10-1 23:32
1581F45TB22A700E027J

Hi. Thank you very much. I see that the serial number is indeed locked. May I know where you bought the drone? If this was bought from the official DJI online store, please contact our DJI support for further assistance. You can use this link: https://support.dji.com/. If it was bought from a reseller please contact them. I appreciate your patience. Have a great day ahead.

GRACIAS

djiuser_CiNtATrg6t7y Posted at 11-15 07:53
GRACIAS

Hi there. Please don't hesitate to reach out to us if you have further concerns or are in need of assistance. Have a great day ahead

1581F4XFC225Q00654UB  Mini 3 pro unable to activate

DJI Tony Posted at 10-2 00:26
Hi. Thank you very much. I see that the serial number is indeed locked. May I know where you bought the drone? If this was bought from the official DJI online store, please contact our DJI support for further assistance. You can use this link: https://support.dji.com/. If it was bought from a reseller please contact them. I appreciate your patience. Have a great day ahead.

Facebook marketplace bought in sealed package brand new