Hi all,

I was attempting to test obstacle avoidance and turned it on while hovering. My mini 3 lurched forward and crashed into a wall 8 feet off the ground. As a result of the crash, the part of the gimabal that connects to the left side of the body appears to have disconnected from the rubber boot. What's worse, one of the tabs that hold the boot to the frame popped out.

I'm thinking if I can get the rubber tab back in that tiny little hole on the frame and wrap the rubber boot around the three plastic tabs on the gimbal I'll be in good shape. I tried for a few minutes to see if I can get the rubber tab in the small slot, but stopped for fear that I'd made things worse. Any ideas for getting the tab in the slot and wrapping the boot around the gimbal arm? My small flat head screwdriver felt like it was going to tear up the boot before getting the tab in the slot.

[img]https://forum11.djicdn.com/data/attachment/forum/blob:https://forum.dji.com/5e264371-6dbf-4ddf-add2-5d7e6923f782[/img]

The image I attached isn't showing up for me. Trying something different.

Hi jackcr. Thank you for reaching DJI Forum. I'm sorry to read and to know about the incident. Please be advised that if a crash incident occurs, we highly suggest sending the unit to our official service center for a proper diagnosis and possible repair. We'll send you an offer based on the results. For further assistance on the request, you may kindly visit this link: https://www.dji.com/support?site=brandsite&from=nav For you to have a reference on the after-sales policy and service guarantee period, you may kindly visit this link: https://www.dji.com/service/policy?site=brandsite&from=nav

DJI Diana Posted at 8-2 15:34
Hi jackcr. Thank you for reaching DJI Forum. I'm sorry to read and to know about the incident. Please be advised that if a crash incident occurs, we highly suggest sending the unit to our official service center for a proper diagnosis and possible repair. We'll send you an offer based on the results. For further assistance on the request, you may kindly visit this link: https://www.dji.com/support?site=brandsite&from=nav For you to have a reference on the after-sales policy and service guarantee period, you may kindly visit this link: https://www.dji.com/service/policy?site=brandsite&from=nav

Thanks for the response. I created a support case as you recommended. I was under the impression that I would receive an email with a UPS label to mail it in. 12 hours after completing the case I haven't received an email with a label.

jackcr Posted at 8-3 19:56
Thanks for the response. I created a support case as you recommended. I was under the impression that I would receive an email with a UPS label to mail it in. 12 hours after completing the case I haven't received an email with a label.

Hi there, could you please check the spam box and see if the shipping label email was filtered? If you have not received it indeed, please provide your case number to us? We will check it for you.

DJI Susan Posted at 8-4 01:41
Hi there, could you please check the spam box and see if the shipping label email was filtered? If you have not received it indeed, please provide your case number to us? We will check it for you.

Sorry for the late response, we have been out of town...

I've checked my spam inbox and did a search for dji and come up empty. The case number is CAS-10080987-T3R1S7. I also created another case to verify I didn't miss it or there wasn't some sort of glitch with the other case. Same result. The new case I created is CAS-10011797-Z0V8W0.

DJI Susan Posted at 8-4 01:41
Hi there, could you please check the spam box and see if the shipping label email was filtered? If you have not received it indeed, please provide your case number to us? We will check it for you.

I attempted to edit the above message. I was able to find the email. It went to a different email address than I was expecting and also was from UPS.

Thanks.

jackcr Posted at 8-9 10:17
I attempted to edit the above message. I was able to find the email. It went to a different email address than I was expecting and also was from UPS.

Thanks.

Thanks for the update. Glad to know you're able to find the shipping label. Please send back the drone via the shipping label provided. You can check the case status through this link. https://repair.dji.com/trace/sea ... ndsite&from=nav Should you have any further inquiries, please feel free to contact us.

Would this fall under the same issue you had?

My gimbal seems work fine. But that right side attachment looks very different compared to the left side. New to all this, so not sure if this is actually defective. Drones not even a month old . Please advise if this is normal or broken..

djiuser_WH76C292OD9H Posted at 2-19 11:37
Would this fall under the same issue you had?

My gimbal seems work fine. But that right side attachment looks very different compared to the left side. New to all this, so not sure if this is actually defective. Drones not even a month old . Please advise if this is normal or broken..

Hello, there. Sorry for the inconvenience. Please do not create duplicate posts. We will reply to your post here:
https://forum.dji.com/forum.php? ... 6orderby%3Dlastpost