DJI Susan
Administrator
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Hi AustinA2516, I feel sorry to hear about the loss of your drone, I understand that must be frustrated for you.
For our end, we would suggest that you file a flyaway report case with our support at http://www.dji.com/support
If there is any doubt about the cause of the accident, we can arrange data analysis for you if the drone is within the warranty period. We will provide an offer for you based on the analysis result.
We are sorry that we could not help you further with your Best Buy protection plan, you may contact the service provider for further assistance. We hope you will receive a good result from them. Thank you for your understanding.
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