Best Buy won’t honor my protection plan
717 1 2022-8-4
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AustinA2516
lvl.1
Flight distance : 165062 ft

United States
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I lost my drone in the Missouri river and Best Buy will not honor the protection program that's in place for over $2000 warranty and everything is paid for and they won't do a damn thing to help replace the drone anybody have any issues like this?
2022-8-4
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DJI Susan
Administrator
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Hi AustinA2516, I feel sorry to hear about the loss of your drone, I understand that must be frustrated for you.
For our end, we would suggest that you file a flyaway report case with our support at http://www.dji.com/support
If there is any doubt about the cause of the accident, we can arrange data analysis for you if the drone is within the warranty period. We will provide an offer for you based on the analysis result.
We are sorry that we could not help you further with your Best Buy protection plan, you may contact the service provider for further assistance. We hope you will receive a good result from them. Thank you for your understanding.
2022-8-4
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