Hello. Please help me. I have a problem using Osmo 4. When using custom story and after saving, a " local save "message appears, but the story is not saved in the phone. Other stories are saved, but the custom story.  It cannot be saved.

Hello there. I am sorry for the trouble this has caused and thank you for reaching out. May we please know what is the model of the mobile device that you are using please for us to be able to isolate the issue? Thank you.

DJI Stephen Posted at 8-4 19:14
Hello there. I am sorry for the trouble this has caused and thank you for reaching out. May we please know what is the model of the mobile device that you are using please for us to be able to isolate the issue? Thank you.

Hi stephen.yes، I'm using  " Samsung galaxy note 10 plus "

djiuser_Ij1CoQd6jmnl Posted at 8-4 20:54
Hi stephen.yes، I'm using  " Samsung galaxy note 10 plus "

Hi there. Thank you for the reply and for these information. Kindly please try to uninstall and reinstall the DJI Mimo ( https://www.dji.com/downloads/djiapp/dji-mimo ) application on your mobile device for us to be able to isolate the said issue and kindly please save all of your important information before uninstalling the DJI Mimo application on your mobile device for you not to loose your files. If the issue persist kindly please try using a different recommended mobile device for us to be able to isolate the said issue. Thank you.

DJI Stephen Posted at 8-5 20:26
Hi there. Thank you for the reply and for these information. Kindly please try to uninstall and reinstall the DJI Mimo ( https://www.dji.com/downloads/djiapp/dji-mimo ) application on your mobile device for us to be able to isolate the said issue and kindly please save all of your important information before uninstalling the DJI Mimo application on your mobile device for you not to loose your files. If the issue persist kindly please try using a different recommended mobile device for us to be able to isolate the said issue. Thank you.

hi.  thanks for the reply  .ok i will try that and let you knw the result

DJI Stephen Posted at 8-5 20:26
Hi there. Thank you for the reply and for these information. Kindly please try to uninstall and reinstall the DJI Mimo ( https://www.dji.com/downloads/djiapp/dji-mimo ) application on your mobile device for us to be able to isolate the said issue and kindly please save all of your important information before uninstalling the DJI Mimo application on your mobile device for you not to loose your files. If the issue persist kindly please try using a different recommended mobile device for us to be able to isolate the said issue. Thank you.

Hi Stephen. Thank you for your help. Yes, by reinstalling dji mimo, the problem was solved.

djiuser_Ij1CoQd6jmnl Posted at 8-6 22:12
Hi Stephen. Thank you for your help. Yes, by reinstalling dji mimo, the problem was solved.

Hi there, You are very much welcome and it is great to know that the issue has been fixed. If you have any other concerns or any inquiries with DJI in the future. Please feel free to post it here at DJI Forum. We are all here to help and assist you. Thank you. .

DJI Stephen Posted at 8-7 21:10
Hi there, You are very much welcome and it is great to know that the issue has been fixed. If you have any other concerns or any inquiries with DJI in the future. Please feel free to post it here at DJI Forum. We are all here to help and assist you. Thank you.  .

Thank you very much again