incompatible gimbal data message- Air 2S
1695 3 2022-8-4
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djiuser_h4puj6fP9W5A
lvl.1
Flight distance : 65177 ft
United States
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Air 2S has 'incompatible gimbal data message'. After I replaced my broken gimbal with new gimbal. What do I do now?
2022-8-4
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DJI Paladin
Administrator
Flight distance : 318 ft

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Thank you for reaching out and we're sorry for the unpleasant experience. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support . Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. Thank you for your kind and understanding.
2022-8-4
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djiuser_h4puj6fP9W5A
lvl.1
Flight distance : 65177 ft
United States
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DJI Paladin Posted at 8-4 18:52
Thank you for reaching out and we're sorry for the unpleasant experience. In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support . Also, the warranty can be applied depending on the outcome of the damage assessment including the warranty period of your unit. Thank you for your kind and understanding.

No, I didn't opt for the warranty options. regrettably. Can I get a quote on this service fee first?
2022-8-4
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DJI Wanda
Administrator
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djiuser_h4puj6fP9W5A Posted at 8-4 19:13
No, I didn't opt for the warranty options. regrettably. Can I get a quote on this service fee first?

Hello, there. We are sorry to tell you a quote for the repair fee now. You may refer to the link below to get a rough idea about the repair cost:
https://repair.dji.com/repair/price-inquiry
Kindly know that the official quotation will be sent to you after our repair center receives your package and take damage assessment.
2022-8-4
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