Hi everyone.
Want to know if any of you had this situation with the mavic pro 2 batteries. It seems both of what I show in the vídeo are problematic and I'm afraid something can happen while flying...they have never been exposed to heat or something related. I always keep them stored in a cool place. But if the mavic stops while flying I can loose it or it can fall over someone 's head!
Those batteries have already a few charges, i've been using them for the past 1,5 years. But not that often and now  I can't use them.
Hpw can I solve this problem?
I have an extension of Care Refresh till 29 Oct. Can I use it or I have to buy new batteries?

Your help is most welcome. Thanks
https://www.youtube.com/shorts/GmjDVrufJ7I

Hi snowskier, I am sorry for the issue that happened to your batteries. You may send the video, pictures of the serial number, and the proof of purchase to our support via email at the following link for further verification and assistance: http://www.dji.com/support