Hello,

I was unforturnate enough to have my Mini 3 Pro with decentered lens.

I searched the forum here, and I was not the only one. I have replied to the thread:

https://forum.dji.com/forum.php?mod=redirect&goto=findpost&ptid=268650&pid=2805517
https://forum.dji.com/forum.php?mod=redirect&goto=findpost&ptid=268650&pid=2807071
https://forum.dji.com/forum.php?mod=redirect&goto=findpost&ptid=268650&pid=2808517
https://forum.dji.com/forum.php?mod=redirect&goto=findpost&ptid=268650&pid=2811013


But what is more frustrating is lack of responses from support.

2022-07-25 12:12: -> I sent mail to dji support

2022-07-25 12:12: <- request recieved (automat)

2022-07-26 4:36: <- dji values me as a customer and will transfer my email to concerned team

2022-07-29 9:47: -> I sent mail to seller

2022-08-01 2:27: <- dji support wants more info

2022-08-01 9:26: -> I sent my answers (don't think it was needed, but I spent some time to mark pictures to show where the blur occurs)

2022-08-01 12:29: <- seller wants me to sent drone to them for the repair

2022-08-02: I sent the drone to the seller

2022-08-08: Still no answer from dji


I am sad and without the drone. Weather is exceptionally nice and we were going to hikes, where I wanted to use the drone :-(

If you had a case number you can track your drone through the app. But 7/10 business days is pretty normal to get a returned drone.

hallmark007 Posted at 8-8 04:26
If you had a case number you can track your drone through the app. But 7/10 business days is pretty normal to get a returned drone.

I sent the drone to the local seler, per their advice. At first I tried to solve the issue with dji support in hope, that it will be faster. But I still do not have reply to the last email from dji (for 7 days now).

Hello, there. Sorry for your inconvenience. We will forward your issue to our designated teams.  Our teams will check and try to improve our services later. Thanks for your understanding and support.