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mavic mini video quick downloaded from dji fly unable to play on mac
408 1 8-8 22:36
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New Zealand

i was flying my mavic mini and got some videos that I wanted to edit on my mac I quick downloaded them of my drone through the app when the drone is still turned on. i then used the app to quickly trim the videos. this was all done on my Samsung phone I then used the charging cable and plugged it both the mac and phone and used an android to mac downloading app that works great for photos and other videos. when I tried to play them on quick time player they didn't work and when I tried to import them into editing software it said failed to load. the videos are titled as random letters and numbers then cache mp4. also keep in mind that they play fine of my phone.

thanks for any help.     

8-8 22:36
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DJI Natalia


Hi, there. We are sorry for the inconvenience caused.
Could you please update your firmware to the latest version and try again?
If you still meet the same problem, could you please send us a related phone?
Thank you.
8-8 23:52
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