Hello,
I don't know, what is wrong but I find some videos on my phone and when I check the card I didn't find another of the videos and the pictures. What do I have to do?

Hi, there. We are sorry for the inconvenience caused.
Could you please tell us what your device is and could you please send us a related video here?
Then we can confirm the details and reply to you asap. Thank you.

I have dji air2s you can see after this video I can't find all my videos
[url=]https://www.veed.io/view/9871d29d-d737-44de-8844-2b5012e10dbd?sharingWidget=true[/url]

video  from my camera
https://www.veed.io/view/9871d29d-d737-44de-8844-2b5012e10dbd?sharingWidget=true

any news ?

Ahmed-Herkel Posted at 8-9 08:58
any news ?

Sorry for the late reply. May I ask if you mean the videos and pictures you shot are not saved on the SD card of the drone? Did you try to connect the SD card to the computer for a check?

DJI Mindy Posted at 8-9 23:12
Sorry for the late reply. May I ask if you mean the videos and pictures you shot are not saved on the SD card of the drone? Did you try to connect the SD card to the computer for a check?

I did and i nothing

Ahmed-Herkel Posted at 8-10 18:31
I did and i nothing

Thank you for your reply. If it's possible, please try to format the SD card or use another SD card to see if it works. Note to backup files. Thank you.