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DJI Fly App Crashing
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6224 68 2022-8-11
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mini2_dorset
lvl.2
Flight distance : 752480 ft
United Kingdom
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Hi

I have a Pixel 4a with Android 12 and found that the DJI Fly app suddenly won't work.
I have tried reinstalling from DJI website, clearing cache and storage and also restarting phone.
Nothing seems to work.

This means I cannot use my DJI Mini 2.

Please help!

Thanks

Mark

2022-8-11
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Usmiech
lvl.1
Flight distance : 150407 ft
United Kingdom
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I have the same problem... grounded!
2022-8-11
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DJI Stephen
DJI team
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Hello there Mark. I am sorry for the trouble this has caused and thank you for reaching out. We have sent you a PM, kindly please check. Thank you.
2022-8-11
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DJI Stephen
DJI team
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Usmiech Posted at 8-11 16:03
I have the same problem... grounded!

Hello there Usmiech. I am sorry for the trouble this has caused and thank you for reaching out. We have sent you a PM, kindly please check. Thank you.
2022-8-11
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djiuser_PNHQFPsB2bpD
New

Hong Kong
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I have the same problem dji fly dont work on my poco X3
2022-8-11
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DJI Stephen
DJI team
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djiuser_PNHQFPsB2bpD Posted at 8-11 20:28
I have the same problem dji fly dont work on my poco X3

Hello there. I am sorry for the trouble this has caused and thank you for reaching out. We have sent you a PM, kindly please check. Thank you.
2022-8-11
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djiuser_8oNq2JqyKuiF
lvl.1

France
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Since two days ago my dji app can't start. Tried it all and nothing works...
We are in a trip with such an expensive drone and we can't use it... please help asap
We have the mini2 and s21 phone.

2022-8-11
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djiuser_yJ8F7UOP9J6k
lvl.1
Thailand
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Same here. Tried all the above, de-install, re-install....
Android 12 on Moto G30.
Everything worked fine till last week. Since yesterday App keeps Crashing after 2-3 seconds, doesn't even open.

Help highly appreciated. Would love to use the DJI drone on this beautiful thai beach.
Thanks in advance.
2022-8-11
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DJI Stephen
DJI team
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djiuser_yJ8F7UOP9J6k Posted at 8-11 21:37
Same here. Tried all the above, de-install, re-install....
Android 12 on Moto G30.
Everything worked fine till last week. Since yesterday App keeps Crashing after 2-3 seconds, doesn't even open.

Hello there. I am sorry for the trouble this has caused and thank you for reaching out. We have sent you a PM, kindly please check. Thank you.
2022-8-11
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fans94c17851
lvl.2
Flight distance : 16388 ft
Italy
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ok  Guys,  have received this version app. DJI FLY APP 1.6.12. It works perfectly on my Samsung galaxy S20+ and   S22+
Download from here: https://drive.google.com/file/d/11Dzw4aC7IzdBacXMHvPwgd0bdA-Za34S/view?usp=sharing

2022-8-11
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mini2_dorset
lvl.2
Flight distance : 752480 ft
United Kingdom
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fans94c17851 Posted at 8-11 21:55
ok  Guys,  have received this version app. DJI FLY APP 1.6.12. It works perfectly on my Samsung galaxy S20+ and   S22+
Download from here: https://drive.google.com/file/d/11Dzw4aC7IzdBacXMHvPwgd0bdA-Za34S/view?usp=sharing

Thank you so much, it works perfectly. You saved my drone, I was just about to smash it up lol
2022-8-11
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djiuser_jELaq6ZPFAs3
New
United Kingdom
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I have the same issue, I have done everything I could, please help me.
2022-8-11
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mini2_dorset
lvl.2
Flight distance : 752480 ft
United Kingdom
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DJI Stephen Posted at 8-11 19:51
Hello there Mark. I am sorry for the trouble this has caused and thank you for reaching out. We have sent you a PM, kindly please check. Thank you.

Thank you Stephen, I got the message and yes that fixed the issue
2022-8-12
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djiuser_z5bFMQM778Ig
lvl.1

United Kingdom
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Hi Stephen, please can you kindly pm me the solution for this?
There is another thread on this forum with over 100 people having the same issue but no one is responding to our messages with a fix. Thank you
2022-8-12
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djiuser_eAqdCeuj9mwR
New

United States
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I'm having same issues on my pixel. I've tried all the same steps as well.
2022-8-12
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mini2_dorset
lvl.2
Flight distance : 752480 ft
United Kingdom
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djiuser_z5bFMQM778Ig Posted at 8-12 00:39
Hi Stephen, please can you kindly pm me the solution for this?
There is another thread on this forum with over 100 people having the same issue but no one is responding to our messages with a fix. Thank you

Message Stephen directly and i'm sure he will send you the link and the password to download the solution.
DJI should just post the download link on the website as so many people are affected by this.

Luckily there is a fix
2022-8-12
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djiuser_yJ8F7UOP9J6k
lvl.1
Thailand
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DJI Stephen Posted at 8-11 21:52
Hello there. I am sorry for the trouble this has caused and thank you for reaching out. We have sent you a PM, kindly please check. Thank you.

And where can I find this mysterious PM?
2022-8-12
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djiuser_pvQzvUjD0ICv
New
Flight distance : 601893 ft
France
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Hello,
I have the same problem this morning, why?
I Have a Oppo reno 6 5G - Android 12


2022-8-12
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mini2_dorset
lvl.2
Flight distance : 752480 ft
United Kingdom
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djiuser_yJ8F7UOP9J6k Posted at 8-12 01:15
And where can I find this mysterious PM?

I had the same issue I couldn't find the PM. I couldn't find it using my phone. I had to use my laptop to view the messages. It will be a link from Stephen and a password to access the file.
The updated app fixed my issue and I can now run DJI Fly now
2022-8-12
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Danono
lvl.1

Spain
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Same, Pocophone F3 and DJI mini 2
2022-8-12
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fanse72262b1
lvl.1
United Kingdom
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Same issue pixel 6
2022-8-12
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fanse72262b1
lvl.1
United Kingdom
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DJI Stephen Posted at 8-11 21:52
Hello there. I am sorry for the trouble this has caused and thank you for reaching out. We have sent you a PM, kindly please check. Thank you.

Could you please send me a pm with the fix I am having the same issue with pixel 6
2022-8-12
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Educhaks
lvl.1
Flight distance : 177178 ft
Germany
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DJI Stephen Posted at 8-11 21:52
Hello there. I am sorry for the trouble this has caused and thank you for reaching out. We have sent you a PM, kindly please check. Thank you.

Hello! I'm having the same problem with my Xiaomi 11T, could you send me the fix too? thanks
2022-8-12
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djiuser_4eDg9mKPMl0Y
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Greece
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Same problem here! You should make an update on the app as so many people have the same problem.
Thank you in advance.
2022-8-12
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djiuser_u3tMd3r7eHz0
lvl.1
Chile
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Hola, ayer mi aplicacion DJI FLY dejo de funcionar y aunque probe reinstalando y borrando cache. No funciono. Necesito ayuda para que funcione ya que es mi herramienta de trabajo. Saludos y Gracias desde ya...
2022-8-12
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djiuser_yJ8F7UOP9J6k
lvl.1
Thailand
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DJI Stephen Posted at 8-11 21:52
Hello there. I am sorry for the trouble this has caused and thank you for reaching out. We have sent you a PM, kindly please check. Thank you.

It worked!! Thank you very much!
2022-8-12
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djiuser_yJ8F7UOP9J6k
lvl.1
Thailand
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mini2_dorset Posted at 8-12 01:20
I had the same issue I couldn't find the PM. I couldn't find it using my phone. I had to use my laptop to view the messages. It will be a link from Stephen and a password to access the file.
The updated app fixed my issue and I can now run DJI Fly now

That helped! Thank you. The fix delivered by Stephen also worked!
2022-8-12
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Educhaks
lvl.1
Flight distance : 177178 ft
Germany
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djiuser_yJ8F7UOP9J6k Posted at 8-12 04:49
That helped! Thank you. The fix delivered by Stephen also worked!

Hello, could you send the fix please?
2022-8-12
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djiuser_0kinSijS1mdQ
lvl.1
Flight distance : 306204 ft

United Kingdom
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Hi I have the same problem. DJI fly will not open on my OnePlus Nord. Please help
2022-8-12
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djiuser_0kinSijS1mdQ
lvl.1
Flight distance : 306204 ft

United Kingdom
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djiuser_yJ8F7UOP9J6k Posted at 8-12 04:49
That helped! Thank you. The fix delivered by Stephen also worked!

Hi do you have the fix details please. Can't fly ATM
2022-8-12
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Educhaks
lvl.1
Flight distance : 177178 ft
Germany
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For those having problems with the App crashing. Try downloading the app directly to your computer and then transfering it too your phone or downloading it from google drive. IT WORKED FOR ME!

have a nice flight!
2022-8-12
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Usmiech
lvl.1
Flight distance : 150407 ft
United Kingdom
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DJI Stephen Posted at 8-11 19:54
Hello there Usmiech. I am sorry for the trouble this has caused and thank you for reaching out. We have sent you a PM, kindly please check. Thank you.

fabulous response time to my problem, I can open the app and it connects with my drone, not yet had chance to fly it... will keep you updated... seems DJI have an on the ball customer service team!
2022-8-12
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djiuser_u3tMd3r7eHz0
lvl.1
Chile
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DJI Stephen Posted at 8-11 19:54
Hello there Usmiech. I am sorry for the trouble this has caused and thank you for reaching out. We have sent you a PM, kindly please check. Thank you.

Hola tengo el mismo problema. Me podrian ayudar por favor
2022-8-12
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djiuser_0kinSijS1mdQ
lvl.1
Flight distance : 306204 ft

United Kingdom
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Usmiech Posted at 8-12 08:02
fabulous response time to my problem, I can open the app and it connects with my drone, not yet had chance to fly it... will keep you updated... seems DJI have an on the ball customer service team!

What is the fix please mate?
2022-8-12
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djiuser_YJ7C8f6qs4JW
lvl.1

Argentina
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Hello, Same issue here... a Poco X3 Pro that worked perfectly until a few days ago...
2022-8-12
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Educhaks
lvl.1
Flight distance : 177178 ft
Germany
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djiuser_u3tMd3r7eHz0 Posted at 8-12 09:13
Hola tengo el mismo problema. Me podrian ayudar por favor

descarga la app en tu computadora y pasala a tu movil via cable o descargandola de Google drive
2022-8-12
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Educhaks
lvl.1
Flight distance : 177178 ft
Germany
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djiuser_0kinSijS1mdQ Posted at 8-12 09:48
What is the fix please mate?

For those having problems with the App crashing. Try downloading the app directly to your computer and then transfering it too your phone or downloading it from google drive. IT WORKED FOR ME!

have a nice flight!
2022-8-12
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nemalacrema
lvl.1

Canada
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Same issue. Please help
2022-8-12
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djiuser_8pHc6veI1FK0
lvl.1

United States
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Hi, same problem here. Could I get the apk via PM as well? Thank you.
2022-8-12
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djiuser_8pHc6veI1FK0
lvl.1

United States
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Educhaks Posted at 8-12 07:43
For those having problems with the App crashing. Try downloading the app directly to your computer and then transfering it too your phone or downloading it from google drive. IT WORKED FOR ME!  

have a nice flight!

Okay, strangely enough, that actually worked. Thanks man! I'll spread the word as well
2022-8-12
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