Hey guys, why it's impossible to use Raveneye and active track when you use the new lidar?
Any update planed about that?
Also, there is a bug when you plug the raveneye and the lidar together on the RS3, screen got flash.

+1
I want the Lidar for Focus and the Raven Eye for Active track.  Active tracking the wide view of the camera on the Lidar is not nearly as useful as active tracking the image that the camera sees.  PLEASE FIX THIS!

snwbrdr1978 Posted at 8-19 11:18
+1
I want the Lidar for Focus and the Raven Eye for Active track.  Active tracking the wide view of the camera on the Lidar is not nearly as useful as active tracking the image that the camera sees.  PLEASE FIX THIS!

Hola,
This video shows at 4:14 min , that Active track should work with Lidar Only but it is not working form me.  
Did you try?. On youtube
watch?v=6kT9Lo2KGwc

I am having trouble getting Lidar to work with Raven eye on the App.
I connect Lidar to the bottom USBC on RS3 PRO.
The Follow focus goes to the middle USBC.
The Raven eye connects to the top USBC.
On the app blue tooth is disconnected.
Raven eyes is connected to Wifi.
The find RS3 on blue tooth.

I am having no luck controlling the gimble on the app. I can see Raven eye on the phone, keep getting messages saying have to connect the gimble. Can not find a way to that.

Any help would be appreciated.

I had to connect cable USB-C 90digrees in one extreme behind the RevenEye  to USB-C (200mm) to the Gimbal, and then worked for me only RevenEye with active track.By other side, I have created a ticket on support because Lidar Only and Active Track are not working for me.
Well, Lidar + RevenEye have never worked well together for me. I don´t know if them should.

djiuser_wZCrLWyXdsaO Posted at 8-20 16:00
Hola,
This video shows at 4:14 min , that Active track should work with Lidar Only but it is not working form me.  
Did you try?. On youtube

Thanks for the video suggestion.  While this is not ideal (because I'll lose my ability to monitor the Lidar on the RS3 Pro), it could work.  I will test configuring the Lidar using the RS3 Pro, then disconnecting it from the RS3 and powering the Lidar from an external source (DTap to usb-c).  Then I may be able to connect the Raven Eye to the RS3 Pro and use that for active track.  I'll report back when I've tried this and the results later this week.

snwbrdr1978 Posted at 8-22 20:37
Thanks for the video suggestion.  While this is not ideal (because I'll lose my ability to monitor the Lidar on the RS3 Pro), it could work.  I will test configuring the Lidar using the RS3 Pro, then disconnecting it from the RS3 and powering the Lidar from an external source (DTap to usb-c).  Then I may be able to connect the Raven Eye to the RS3 Pro and use that for active track.  I'll report back when I've tried this and the results later this week.

Were you able to test this out? Interested to see if you can use RavenEye with LiDAR.

it really feels like we're missing part of the equation here ....I think with the part that's missing is would be the display from the lidar rangefinder into the DJI app ....ie the top down view from the 4D... along with the video

Hello everyone, has anyone finally found where the problem was? Does anyone manage to make the lidar and the raveneye cohabit correctly and completely?

Why are we paying more for new technology and DJI removes useful features like being able to use the LiDar and Raveneye together. If we would just stop buying their products and they started losing money maybe they would finally listen. I wouldn’t have bought this setup had I known it wouldn’t work like the old original did. They seem famous for removing features from new versions of hardware that people loved and used. “Tripod” mode from drones is just one example and now not being able to control tracking / focus from our mobile phones like we could with old setup now…lol… so dumb! #DJI #Lidar #Tracking

sooooo.... DJi,

what's up with this situation?

We're all loyal, paying  serious customers here looking for an answer...
Please provide one ASAP.

A real/technical Y or N solution... no PR approach needed.
;)
Appreciate your time in advance

I was tempted to purchase Lidar add-on, but seeing issues described, it makes zero sense to me to purchase. I thought lidar + raveneye combo was a given, apparently not.

This is really frustrating. All of the marketing materials from DJI make it look like you can use both the RavenEye and LiDAR together. Considering how much they're charging and their refusal to state it's limitations this is very bad behavior and scammy. This product is sold for $650, with it's limits it's worth maybe $200. I'll be returning it.

I’ve returned mine too, it’s very disappointing.

I’ve returned mine too, it’s very disappointing.

Dear DJI, I think some of your customers, myself included, are about to lose their cool with your company and products. We have all spent an absolute packet on this stuff, that is sold together as a package, but doesn't work as a package. PLEASE fix this now. We REALLY NEED it. No joke. I guess we will have to start sharing our frustration in DJI review videos on YouTube.

schlutz Posted at 3-7 20:34
Dear DJI, I think some of your customers, myself included, are about to lose their cool with your company and products. We have all spent an absolute packet on this stuff, that is sold together as a package, but doesn't work as a package. PLEASE fix this now. We REALLY NEED it. No joke. I guess we will have to start sharing our frustration in DJI review videos on YouTube.

Amen. This is beyond frustrating when you drop a few paychecks on a (what’s supposed to be) a great product that SHOULD by now be recognized and rectified! DJI, shame!

Hi does anyone know if it’s possible to use aftermarket cables for connection between RS3 pro and Raveneye with focus motor? Or does it only work with the supplied cables?

Hey there, so sorry for the inconvenience caused! Raveneye and LIDAR cannot be used simultaneously due to insufficient USB-C ports on the gimbal. When connecting Raveneye and LIDAR to the RS3 pro, the screen flickers. May l know if you could provide us with a video showing how do you connect them together? The only connection method for RS3 Pro+Raveneye+LIDAR is to connect RS3 Pro and LIDAR normally. Raveneye is only connected to the camera via HDMI to transmit the footage, without connecting to the gimbal. Note: RS3 does not support LIDAR. We've conveyed your feedback to the engineers and will consider this suggestion in future product generations.

I try this solution it work
LiDAR provide auto focus and active track on phone app with Raveneye
only one down side, can't control auto focus subject and see which subject is focusing
https://www.facebook.com/reel/324290507021085/

snwbrdr1978 Posted at 2022-8-19 11:18
+1
I want the Lidar for Focus and the Raven Eye for Active track.  Active tracking the wide view of the camera on the Lidar is not nearly as useful as active tracking the image that the camera sees.  PLEASE FIX THIS!

Could you help me understand this a bit better:

When you say the "wide-view" of the camera, do you mean everything that the LiDAR is able to see, compared to the RavenEye's ability to utilize merely what the camera/lens is able to see?

I was under the assumption that the LiDAR's Active Track was actually better than the RavenEye's Active Track

WilliamT Posted at 2023-12-25 18:27
I try this solution it work
LiDAR provide auto focus and active track on phone app with Raveneye
only one down side, can't control auto focus subject and see which subject is focusing

What solution did you find?

The way this thread died is so typical of DJI support and the forum community. DJI has massive sales falling through the cracks because they're not staffed to receive customer feedback to update code on existing product and to help inform future product design. DJI support in a thread is typically a one-and-done post with zero followup.

And the DJI forum community is so demoralized and confused by the specifics of DJI products, and how poorly DJI products integrate, that they simply give up on helping each other. I have an RS 4 Pro, LiDAR (new version), and RavenEye on the way. Based on what I'm seeing here, on Reddit, and with my experience so far with customer service -- it's clear I'm on my own figuring out anything beyond the dumbed-down info in DJI's tutorial videos and product manuals.
DJI really needs a professional, effective customer relations department integrated with engineering so that product development and updates can be informed by the actual customers they serve. Without that, we'll continue to stumble through this without the knowledge, support and products that we need.

Myers Samuel Posted at 11-7 07:29
The way this thread died is so typical of DJI support and the forum community. DJI has massive sales falling through the cracks because they're not staffed to receive customer feedback to update code on existing product and to help inform future product design. DJI support in a thread is typically a one-and-done post with zero followup.

And the DJI forum community is so demoralized and confused by the specifics of DJI products, and how poorly DJI products integrate, that they simply give up on helping each other. I have an RS 4 Pro, LiDAR (new version), and RavenEye on the way. Based on what I'm seeing here, on Reddit, and with my experience so far with customer service -- it's clear I'm on my own figuring out anything beyond the dumbed-down info in DJI's tutorial videos and product manuals.

Hi, there
Thanks for your feedback.
As a DJI technical support service team, we are here to assist you with professionalism.
If you have any further questions or concerns, please feel free to share them with us.
We will check it out for you.

DJI Wanda Posted at 11-8 05:31
Hi, there
Thanks for your feedback.
As a DJI technical support service team, we are here to assist you with professionalism.

Can you describe precisely how LiDAR enhances ActiveTrack? How does ActiveTrack use the LiDAR to provide improved tracking, and what specific data does it use from the LiDAR to do this?

Let’s see how the forum DJI A.I. chatbot responds to this…

Myers Samuel Posted at 11-8 13:53
Can you describe precisely how LiDAR enhances ActiveTrack? How does ActiveTrack use the LiDAR to provide improved tracking, and what specific data does it use from the LiDAR to do this?

Let’s see how the forum DJI A.I. chatbot responds to this…

Hello, we would like to confirm what device your Lidar is used with. We recommend that you check the instructions, complete the motor calibration and lens calibration, and ensure that it is used in a well-lit environment.
In addition, you can adjust the tracking sensitivity parameters to verify according to the camera lens used with it. You can try multiple times to determine the corresponding parameter settings.