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Audio Issues R4D
420 7 8-17 20:33
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ShaneYeager
lvl.2
Flight distance : 912507 ft
United States
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Hey!

Is anyone else having glitchy or poorly functioning audio on their camera?

We have tried everything and it continues to be an issue.

Using the rode lav mics, audio will come in and out, same with a shotgun. I've tried multiple cables etc.

Sometimes the audio channel selection will work if you choose left and left line, other times that glitches or doesn't work and greys audio options out but they are still clickable.

Seems like a firmware bug.
8-17 20:33
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rone4d
Second Officer
Flight distance : 615003 ft
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United Kingdom
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I managed to use the rode mics successfully.

Try a different 3.5mm cable to the camera - sometimes you get issues there.

I will try again and double check.


8-18 03:58
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ShaneYeager
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Flight distance : 912507 ft
United States
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rone4d Posted at 8-18 03:58
I managed to use the rode mics successfully.

Try a different 3.5mm cable to the camera - sometimes you get issues there.

Bumping.

We tried a hardwired shotgun and it keeps dropping signal during recording.

It'll get audio for a bit then every 3-8s at random lose all levels.

I tired 4 dirrent mini cables including a screw in sennheiser and same issue. It doesn't make sense?

I want to make sure it's not a bad unit/board and just a bug.
9-4 05:58
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oboyprod
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I experienced the same issue. If you have the video transmission module, DJI Support suggested it could cause problems with the wireless go. I ended up switching to an older Rode Filmmakers kit, mounted the receiver as far away from the video transmitter as possible, and got better results...but it looked ridiculous.  

I was planning to invest in the tentacle sync audio solution once the new firmware came available.  However, once I updated the firmware on everything (camera, monitor, and transmission module) the issue appeared to be resolved!  I'm still testing but already experiencing much better results just using the DJi Mic solution.  I haven't tested the WirelessGo because I prefer using the DJI Mics now but it could be a place to start for resolving the problem.
9-6 09:06
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ShaneYegs
lvl.2
Flight distance : 912507 ft
United States
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Hey DJI Mods. My unit is still having audio issues. It could be an entire cam issue.

Can we please investigate?
10-5 19:34
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KillerKingSSS
lvl.4
Mexico
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ShaneYegs Posted at 10-5 19:34
Hey DJI Mods. My unit is still having audio issues. It could be an entire cam issue.

Can we please investigate?

We shot a documentary with the Rode Shotgun mic connected to the DJI Mic transmiter and audio is ok.
Maybe your cable is picking up static from the antennas, you should try a different band for the wireless transmitter and see if that fixes the issue.

We didnt mount the shotgun mic on the camera because it always picks the buzzing sound from the gmbal engine, so we went wireless and recorded both internally on the L/R channels and in the dji transmitters. The only issues we had happened because of a bad ssd drive that crashed the camera and when the transmiter/receiver ran out of juice.
10-6 09:58
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fansd8781149
lvl.3
Flight distance : 31145 ft
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Russia
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same problem. Used rode wireless go and dji mic.  sound sometimes good  sometimes not glitchy. i don't know how change band
11-17 23:46
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KillerKingSSS
lvl.4
Mexico
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fansd8781149 Posted at 11-17 23:46
same problem. Used rode wireless go and dji mic.  sound sometimes good  sometimes not glitchy. i don't know how change band

On the DJI High-Bright Remote Monitor, tap to enter video transmission channel settings to switch the channel mode. Channels 1 and 2 are 2.4ghz and normally introduce more interference. Channel 4 and 5 are 5.8 (is my understanding since its not clearly stated).
Try those two channels and check which one gives you better results.
11-18 08:41
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