DJI app crash
767 6 2022-8-18
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ssutrich
lvl.1
Flight distance : 1429262 ft
United States
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Downloaded the app from the website and it still is crashing...6:15pm EST

2022-8-18
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please confirm what app version are you currently using right now? You may try to download the DJI Go 4 app version below and check if the issue persists. In addition, may you please provide us with what specific mobile device are you using? Please keep us posted. Thank you.

https://pan-sec.djicorp.com/s/ciR9MZcCnLNKrpx

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2022-8-18
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ssutrich
lvl.1
Flight distance : 1429262 ft
United States
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Thank you. I went back into the site last night and re downloaded the dji4 app and tested it.  It seemed to work again and will use it later today.  Thank you for  the follow-up.
2022-8-19
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djiuser_91CCj8L7pDRr
lvl.1

United States
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Having the same issue.. Contacted DJI on Monday 8/15/22 and was told someone from tech support would contact me within 48hrs. It's now Friday and still haven't heard back from tech support. I have an M30T and Pilot 2 app crashes consistently during flight. Soooo frustrating when you're trying to work.
2022-8-19
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djiuser_91CCj8L7pDRr
lvl.1

United States
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DJI Paladin Posted at 8-18 18:48
Hi there. Thank you for reaching out and we're sorry for the trouble. Can you please confirm what app version are you currently using right now? You may try to download the DJI Go 4 app version below and check if the issue persists. In addition, may you please provide us with what specific mobile device are you using? Please keep us posted. Thank you.

https://pan-sec.djicorp.com/s/ciR9MZcCnLNKrpx

Any fix for Pilot 2 app crash during? Mine crashes consistently on M30 pro controller
2022-8-19
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ssutrich
lvl.1
Flight distance : 1429262 ft
United States
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djiuser_91CCj8L7pDRr Posted at 8-19 17:01
Having the same issue.. Contacted DJI on Monday 8/15/22 and was told someone from tech support would contact me within 48hrs. It's now Friday and still haven't heard back from tech support. I have an M30T and Pilot 2 app crashes consistently during flight. Soooo frustrating when you're trying to work.

So I did download the dji go 4 and tested it last night and it worked but today it crashed again.  I downloaded the dji fly app instead and that worked for me.  Try that.
2022-8-19
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DJI Paladin
Administrator
Flight distance : 318 ft

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djiuser_91CCj8L7pDRr Posted at 8-19 17:03
Any fix for Pilot 2 app crash during? Mine crashes consistently on M30 pro controller

Thank you for reaching out. Did you already try to uninstall and reinstall the app? Please keep us posted. Thank you.
2022-8-26
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