Hi All,

As briefly mentioned in the title, i have a new DJI Mini SE that is not connecting up to the controller, app or the assistant... in summary here is what i have encountered

• On initial start up, the DJI Fly app connected to the controler, but would not connect to the Mini SE. There was an error message about the drone resetting the wireless network to comply with local laws (In the UK and drone bought new in the UK). No matter how long we waited, the drone would not connect.
  

Ive attempted the following fixes :

• Turn drone on and off
• Turn controler on and off
• Update/reinstall DJI Fly App
• Restart my phone (Iphone)
• Tried a different model Iphone
• Checked all permissions on the phones
• Tried an alternative DJI Account
• Downloaded DJI Assistant 2 (Consumer Drone Series) on the computer from the DJI website (latest version) and attempted to reset/update the drone. No reset capablilites or firmware are available on the drone (Not even an indication of being able to check the firmware version). Updated the controller to the latest firmware, still would not work.
• Tried resetting the controller (Refreshing) from the assistant.
• No resting opening of the assistant for the drone
• Fully charged all batteries, controllers and phones
• Tried the same start up procedure inside, outside, in a field and multiple locations (even where i can normaly fly my Phantom Pro V2 just fine)
• Checked that the devices are all activated
• used the supplied DJI cables to connect to the PC/Controller/Chargers and also tried with other brands
• Tried exporting the log export... and this fails on multiple attempts.
  

Now after trying all the above, the controller will not connect to any phone and i recieve a IOS pop up saying "Accessory not spported - This accessory is not supported by this device."

Attached screen shots for ease of reference...

If anyone can point me in the right direction, it would be greatly appreciated!!

Thanks for taking the time to have a look

Hi there, we are sorry to know about the issue. Could you please follow the steps below to try to link the drone and remote controller to see if it works? If not, please provide us with a video of the linking process for further check. You can upload the video to Dropbox and send us the link here.

DJI Mindy Posted at 8-20 02:15
Hi there, we are sorry to know about the issue. Could you please follow the steps below to try to link the drone and remote controller to see if it works? If not, please provide us with a video of the linking process for further check. You can upload the video to Dropbox and send us the link here.
[view_image]

Hi DJI Mindy

Thanks for the prompt reply. You’ll be happy to hear that reconnecting the control and drone cured the issue.

After a quick update via the Fly app, I was ready to fly.

Thanks again!

Pilki_369 Posted at 8-20 09:22
Hi DJI Mindy

Thanks for the prompt reply. You’ll be happy to hear that reconnecting the control and drone cured the issue.

Thanks for the update. We are glad to know about this good news. Should you have any further inquiries, please feel free to contact us. Happy flying!

In my case this unfortunately only solves it temporarily. The minute I switch off the drone and reconnect in the next location, it does the same issue

fansdc639fc2 Posted at 6-22 23:35
In my case this unfortunately only solves it temporarily. The minute I switch off the drone and reconnect in the next location, it does the same issue

Hello, there. Sorry for the inconvenience. May we know more information about the issue?