DJI Susan
Administrator
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Hi there, we are sorry for the issue. May we know the country/area you are located in? Just to clarify, flight distance sometimes relates to the flight environment, the wireless interference and the obstacles between the controller and aircraft will affect the signal.
Therefore, please try to fly in open areas, check the interference on the Transmission settings and see if the current channel has interference, and you can try to raise the altitude if possible to avoid obstacles and interference between the drone and controller.
Please also try to turn off the Bluetooth and Wi-Fi connection for the device, and make sure that the controller is pointing correctly to the aircraft, you may refer to page 43 of the manual: https://dl.djicdn.com/downloads/ ... _Manual_v1.2_en.pdf
If the issue happens frequently, please help to provide the following information, I will forward your issue to our engineers for further assistance.
1. The screen recording of the flight;
2. Please export the controller and aircraft flight data of the issued flight via DJI Assistant 2
3. A screenshot of the firmware information;
4. The time and date of the flight.
Thank you very much.
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