DJI Thor Posted at 9-5 19:47
Sorry to hear about that. We have forwarded your feedback to our team and will try our best to expedite the process. Thank you.

Strange thing - estimated delivery time disappeared from the order status

DJI Thor Posted at 9-5 19:35
Sorry to hear about that. Could you please provide us with your order number for our further checks?

Hi Thor thank you for your concern, for the last 7 years I have purchased directly from dji all my drones but this time I decided to opt for Amazon who promised 7th sept delivery but they obviously overestimated the interest in Avata so have now put back my delivery date until 16th October .

Hey,

I've ordered the Avata (no RC) on the 26th of august. The order page gave me an estimated time of arival by the 9th of september. Yesterday I've ordered some ND-filers and the fly more kit, when I checked order information, I saw the arival date was taken down from the order page.

What does this mean for my order??

Gtz,
Wouter

djiuser_DknBo3RBXrVh Posted at 9-5 11:01
I just contacted a customer service representative that told me my order (avata without the remote) placed on 8/26 would not ship out until 9/14 at the earliest.  Interestingly, all the shipping times to my area on the website got bumped up earlier by ~5 days and it seems like all orders placed today will arrive at the same time that my pre-order was placed.  

I'm just wondering, if supply is such an issue due to such great demand (as the representative kept insisting was the case), why is the website updating their shipping times to be earlier and even telling customers that they can order today and receive their products in the same time as if pre-ordered (which you would think would provide some benefit in terms of receiving your product earlier)?

Yup as i said earlier once you order without the new googles and controller you are not getting your order till October, them seem to be prioritizing the combo orders over the drone only orders. I ordered nd filters waay after my order of the drone and flymore battery pack and that has already shipped , whilst now im not expecting the drone till October

alex_markov Posted at 9-5 20:28
Strange thing - estimated delivery time disappeared from the order status  
[view_image]

Hi there, we are sorry for the waiting. As per the system, the expected delivery date is still scheduled for 11th Sept. Please wait patiently.

fans9ea15bc2 Posted at 9-6 01:17
Hey,

I've ordered the Avata (no RC) on the 26th of august. The order page gave me an estimated time of arival by the 9th of september. Yesterday I've ordered some ND-filers and the fly more kit, when I checked order information, I saw the arival date was taken down from the order page.

Hi, I will double confirm with the sales department and will keep you updated. Sorry for the waiting.

hallmark007 Posted at 9-5 22:47
Hi Thor thank you for your concern, for the last 7 years I have purchased directly from dji all my drones but this time I decided to opt for Amazon who promised 7th sept delivery but they obviously overestimated the interest in Avata so have now put back my delivery date until 16th October .

Hi hallmark007, thank you for your support and we are sorry for the delay with your order. As the order is made with Amazon, we may not be able to check it in our DJI Store system. We hope you'll receive your package sooner. Thank you again for your patience.

DJI Susan Posted at 9-6 05:43
Hi, I will double confirm with the sales department and will keep you updated. Sorry for the waiting.

Thank you!

Order 0010779896235
Ordered Aug 26th when it came out. Still shows to be shipped. Ridiculous

I've never looked for a possible ship/delivery date here on the forums, but since we're here; Might someone be able to give me a ballpark idea of delivery for:

Order Number: 0017890966966

Thanks in advance!

fansa0f1b511 Posted at 9-6 13:23
Order 0010779896235
Ordered Aug 26th when it came out. Still shows to be shipped. Ridiculous

We are greatly sorry to hear about that. Please note that it is expected to be shipped on 2022-09-14. The shipping time will be affected by many factors such as the order volume and the logistics. We have forwarded your situation to our team and will try our best to push the order. Appreciate your patience.

KLRSKIR Posted at 9-6 15:38
I've never looked for a possible ship/delivery date here on the forums, but since we're here; Might someone be able to give me a ballpark idea of delivery for:

Order Number: 0017890966966

Hi, there. Thanks for reaching us. Please kindly note that it's expected to be shipped on 2022-09-21. Appreciate your patience.

Still awaiting an update to my order aswell. Ordered on the 26th of last month, drone only. Any updates would be awesome hoping to bring on an upcoming trip

Ordered on 8/30 .... what is the latest shipping times?

DJI Thor Posted at 9-5 19:50
Hi, there. Sorry for your inconvenience. Please note that it's expected to be shipped on 2022-09-06. We will push our team to expedite the process. Please rest assured.

Thank you for your reply, but I don't think your answer was correct as still no progress at all and only expected shipping date disappeared like for the others who are reporting it:
Order Number:        4200449896475

Iczeman Posted at 9-6 21:02
Thank you for your reply, but I don't think your answer was correct as still no progress at all and only expected shipping date disappeared like for the others who are reporting it:
Order Number:        4200449896475

Sorry for this situation. After further checking, please note that your order now is under packaging status. The disappearance of the date you mentioned is related to the design of the website. Appreciate your patience and understanding.

Anonymous Posted at 9-6 18:59
Ordered on 8/30 .... what is the latest shipping times?

Please note that your order has been shipped out. You can check the shipping status via UPS's official website. Thank you.

Suh5pence Posted at 9-6 17:05
Still awaiting an update to my order aswell. Ordered on the 26th of last month, drone only. Any updates would be awesome hoping to bring on an upcoming trip

Hi, there. Sorry for your inconvenience. Please note that your order is expected to be shipped on 2022-09-14. We will try our best to push the process. Appreciate your patience.

DJI Thor Posted at 9-6 16:51
Hi, there. Thanks for reaching us. Please kindly note that it's expected to be shipped on 2022-09-21. Appreciate your patience.

Thanks very much for the update Thor, it's much appreciated!

KLRSKIR Posted at 9-7 01:09
Thanks very much for the update Thor, it's much appreciated!

You are most welcome. Appreciate your patience.

DJI Thor Posted at 9-6 23:57
Hi, there. Sorry for your inconvenience. Please note that your order is expected to be shipped on 2022-09-14. We will try our best to push the process. Appreciate your patience.

Thanks for the reply, yes I will be leaving the 15th and not able to be there to sign for the package as it’s stating I should. If the process could be sped up that would be much appreciated and save me a ton of hastle trying to track it down when I return home

DJI Thor Posted at 9-6 23:49
Sorry for this situation. After further checking, please note that your order now is under packaging status. The disappearance of the date you mentioned is related to the design of the website. Appreciate your patience and understanding.

Hey DJI Thor,

you make my day, thanks a lot

Hi There would it be possible to check my estimated ship date on my order as well. Thank you

0010199896059

How are the shipping dates changing and is it really based on who spent the more money (if you order the combo then you get yours before when one order the drone by itself)? Can someone check on my order please? Ordered the 26th and still no updates yet and seeing other people ordering after me already received theirs.

Also in the same boat.  Ordered just the Avata, already have the FPV V2 goggles and FPV remote (and motion controller), order #0014986550692.  

Order placed
08/26/2022 13:58:27 (UTC-5)

Still in:

To be shipped
08/26/2022 14:03:30 (UTC-5)

Finally shipped! Now is up to DHL to make me happy

fansd228ec0e Posted at 9-7 12:01
How are the shipping dates changing and is it really based on who spent the more money (if you order the combo then you get yours before when one order the drone by itself)? Can someone check on my order please? Ordered the 26th and still no updates yet and seeing other people ordering after me already received theirs.

Hi, there. Sorry for your inconvenience. After further checking, it's expected to be shipped on 2022-09-14. Please note that the shipping time varies on many factors such as the payment time, inventory status, logistics, and so on. We have forwarded your feedback to our team and will try our best to expedite the process. Appreciate your patience and understanding.

btlcry Posted at 9-7 14:47
Also in the same boat.  Ordered just the Avata, already have the FPV V2 goggles and FPV remote (and motion controller), order #0014986550692.  

Order placed

Hi, there. Sorry for your inconvenience. After further checking, it's expected to be shipped on 2022-09-14. Please note that the shipping time may be affected by many factors such as logistics and order volume. We will try our best to expedite the process. Appreciate your patience.

djiuser_SyaTgbJi9xk0 Posted at 9-7 10:46
Hi There would it be possible to check my estimated ship date on my order as well. Thank you

0010199896059

Hi, there. Thanks for reaching us. Please note that it's expected to be shipped on 2022-09-21. Appreciate your patience.

Iczeman Posted at 9-7 08:49
Hey DJI Thor,

you make my day, thanks a lot

Glad to know that. Thank you for your update. Hope you can receive it ASAP.

Suh5pence Posted at 9-7 04:36
Thanks for the reply, yes I will be leaving the 15th and not able to be there to sign for the package as it’s stating I should. If the process could be sped up that would be much appreciated and save me a ton of hastle trying to track it down when I return home

We will keep an eye on it and try our best to help you out. Thank you.

DJI Thor Posted at 9-7 19:40
Hi, there. Sorry for your inconvenience. After further checking, it's expected to be shipped on 2022-09-14. Please note that the shipping time may be affected by many factors such as logistics and order volume. We will try our best to expedite the process. Appreciate your patience.

Thanks Thor!!

btlcry Posted at 9-7 21:04
Thanks Thor!!

You are most welcome. Should you have any further inquiries, please feel free to contact us.

I guess I'll be one to pester the admins as well. Ordered the 26th and am just curious as to an update!

Order Number: 0010879896135

Hi, while you are add it, my order #0017818950692 was placed on 8/26/22 at 08:11:16 (UTC-5).

Thanks
JDBull

I guess I'll chime in as well.  I know the site originally stated 10 days to ship, then a few days from that.  Is that still accurate?

My order # 0019869667430
Placed on 8/28/22 at 15:15:45

Same here ordered on the 26th, avata only(no RC),  
still no updates,
And If you placed a new order it’s expected to ship in four days so our preorders means nothing,
I’m afraid New buyers might even get there orders before we do.

Order Number:  0019869558440
Order Date:  08/26/2022 11:51:42 (UTC-5)

djiuser_OFMlJR4oHPHv Posted at 9-8 07:49
Same here ordered on the 26th, avata only(no RC),  
still no updates,
And If you placed a new order it’s expected to ship in four days so our preorders means nothing,

Hi, there. We are greatly sorry to hear about that. After further checking, please note that your order is expected to be shipped on 2022-09-14. Please note that the shipping time may be affected by many factors such as the order volume and logistics. We will keep an eye on your order and try our best to push the order. Appreciate your patience.

scavok Posted at 9-8 07:47
I guess I'll chime in as well.  I know the site originally stated 10 days to ship, then a few days from that.  Is that still accurate?

My order # 0019869667430

Hi, there. We are greatly sorry to hear about that. Please note that your order is expected to be shipped on 2022-09-08. We will keep an eye on it. Please rest assured.

JDBull Posted at 9-8 06:53
Hi, while you are add it, my order #0017818950692 was placed on 8/26/22 at 08:11:16 (UTC-5).

Thanks

Hi, there. Thanks for reaching us. Please note that your order is expected to be shipped on 2022-09-14. Appreciate your patience.