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Virtual Flight app unable to connect. Alternatives?
1081 23 8-28 01:47
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Brainloop
lvl.2
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Hi,

I picked up the Avata Pro-View Combo and, being new to FPV, was keen to spend some time in the Virtual Flight app. Similarly to other users here, I am unable to get past the "Connecting" stage. I've tested on both an iPhone and iPad Pro.

Whilst this is being investigated, I was wondering if there were any alternatives on MacOS or Windows with which I could use the Motion Controller and/or FPV Remote Controller 2 to practice?

Setup specs, should that help:

iPhone 13 Pro (iOS 15.6.1)
iPad Pro M1 (iPadOS 15.6.1)
DJI Virtual Flight (version 1.4.0)
MacBook Pro M1 Pro (MacOS 12.5.1)
Surface Laptop (Windows 10)
DJI Avata (FW up to date using Assistant 2)
Goggles 2 (FW up to date using Assistant 2)
Motion Controller (FW up to date using Assistant 2)

Cheers!

8-28 01:47
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fans3bf9e68e
lvl.1
Flight distance : 552224 ft
United Kingdom
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Hi I picked the Avata headset and controller
And have had the same connecting issues
reinstalled firmware on drone headset and handset.
Tried with iPhone and 2 different iPads
Tried with different cables
Any advice would be most welcome
8-28 10:15
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DJI Stephen
Super Moderator
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Hello there Brainloop. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please try to reinstall the DJI Virtual Flight application to see if the issue will still persist? If the issue persist kindly please try using a different recommended mobile device for us to be able to isolate the said issue. Thank you.

https://www.dji.com/avata/downloads

8-28 19:27
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frankymusik
Captain
Flight distance : 27072569 ft
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Germany
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DJI Stephen Posted at 8-28 19:27
Hello there Brainloop. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please try to reinstall the DJI Virtual Flight application to see if the issue will still persist? If the issue persist kindly please try using a different recommended mobile device for us to be able to isolate the said issue. Thank you.

https://www.dji.com/avata/downloads

All firmware up to date (Avata, Goggles 2, Motion Controller).  
Everything has already been refreshed (via Assistant 2).  
DJI Virtual Flight Apps up to date, even uninstalled and reinstalled once, both on the Samsung S22 and on an iPhone!  
It works with the "old" Goggles V2, but not at all with the Goggles 2.
The app keeps getting stuck trying to connect...
8-28 22:43
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d-boone
lvl.2
Flight distance : 34144 ft
Switzerland
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Same problem here. DJI please provide a solution
8-29 05:17
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Satureyes
Second Officer
Flight distance : 524908 ft
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United Kingdom
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Apparently they 'know' about it. (as per their reply to me on Twitter) but no timeframe given.

Slightly embarrassing really.
8-29 10:13
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fansf7885823
lvl.1
Flight distance : 388586 ft
Switzerland
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I've the same issue here.
I tried with an iPhone 12 and an iPad Mini 2022 with no success.
8-29 12:19
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eslora
lvl.2
Flight distance : 104344 ft
United States
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The new goggles are not supported at the moment.  It only works if you purchased the combo with the old FPV V2 goggles
8-29 12:59
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Scurt
lvl.1
Flight distance : 388586 ft
Switzerland
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eslora Posted at 8-29 12:59
The new goggles are not supported at the moment.  It only works if you purchased the combo with the old FPV V2 goggles

That is not what the FAQ on the avata’s product page says…
I quote : Yes, DJI Goggles 2 can be connected to the DJI Virtual Flight app.
It can be seen here : https://www.dji.com/ch/mobile/support/product/avata
8-29 13:11
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stacebaal
Second Officer
Flight distance : 621257 ft
United States
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Can confirm the iOS app does not work for me either with the DJI Goggles 2.  When going to the app store it reports 1.4.0 but after downloading, if you click Update Notice you get the release notes for 1.3.2.  On the "Select Control Method" screen there iare only options for Goggles V2 not Goggles 2.  
8-29 15:48
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fansdcab590a
lvl.1
Flight distance : 22618 ft
United States
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Mine is with Samsung S21, but my virtual Flight app has stuck (no response) at "click Mode for S", I know where the M button is...
8-29 17:13
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DanMiami
lvl.1
Flight distance : 1344206 ft
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United States
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Wasted HOURS of my time to try to use something that doesn’t work - shame on you DJI
8-29 18:56
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Brainloop
lvl.2
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I can confirm this update fixed the "connecting" issue on iOS with the Goggles 2
8-29 19:05
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fly.overflying
lvl.4
United States
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My last 2 DJI products that I bought in the last 6 months (Mini 3 Pro, DJI MIC) had issues since day one out of the box. DJI has been releasing products without proper testing, I won’t fail on this anymore, let’s wait at least 6 months / 1 year before prime time.
8-29 19:54
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Scurt
lvl.1
Flight distance : 388586 ft
Switzerland
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It's working now with the latest version of the app.
8-29 21:34
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fansca3b94b6
New

United States
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Scurt Posted at 8-29 21:34
It's working now with the latest version of the app.

Do you have a screenshot of what your Connect screen looks like? Are you using Goggles 2? Mine still isn't working after the update.
8-30 06:32
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Chaosrider
Second Officer
Flight distance : 1226762 ft
United States
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I have an Android phone, and I can't get it to work either. There's a bug of some kind. DJI jumped right on the problem, so hopefully there will be more info soon. Calvin, by the way, is one of my two role models in life. The other one is Cartman...   ;-) TCS
8-30 06:35
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djiuser_rSAfn5QyzQgV
lvl.1
Flight distance : 128717 ft
Germany
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Unfortunately, it does not work for me even after the update. I tried it on two phones, both with current app. Does anyone else still have the problem like me?
edit: Sorry, my bad, I didn't refresh the page before my post and couldn't see the other two posts that reported the errors present.
8-30 06:50
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fans368333e9
lvl.1
United Kingdom
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I was hopeful when I saw the new app, did an update but nothing. Fully uninstalled the app, restarted phone and then downloaded app. was more hopeful when it took a lot longer to download and had to go through the full login again when first opened BUT still refusing to connect!!! I've tried all the permutations of power/app/connect cable to see if that helps but zilch, nada, nothing. I'm using iPhone 13 Pro max with latest IOS. I was hoping to try this before breaking seal on the Drone box but then thought not having the drone pre-linked to the motion controller and goggles was the issue so opened and updated but still no odds. Took a gamble and tried a simple take-off and land, that only showed one thing, I need practice on the sim first! C'mon DJI, how can you produce such brilliant kit and then get the basics like this SO wrong???
8-30 12:20
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d-boone
lvl.2
Flight distance : 34144 ft
Switzerland
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it works with the update. I think the trick is that in the goggle you need to set the virtual flight mode in the menu. after that, the connection works
8-31 04:03
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fansdcab590a
lvl.1
Flight distance : 22618 ft
United States
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d-boone Posted at 8-31 04:03
it works with the update. I think the trick is that in the goggle you need to set the virtual flight mode in the menu. after that, the connection works

yarp, that's what i did, and worked on my samsung s21.  Step1 is crankup the goggle, then go menu switch connection to virtual flight mode, then connect phone, then open the virtual flight app on the phone to connect.

BUT, my motion controller M button does not switch me to S(Sport) mode from N(Normal) mode , Just tried outside, Mode button works, but doesnt work w/ virtual flight app
8-31 04:52
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fans368333e9
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United Kingdom
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fansdcab590a Posted at 8-31 04:52
yarp, that's what i did, and worked on my samsung s21.  Step1 is crankup the goggle, then go menu switch connection to virtual flight mode, then connect phone, then open the virtual flight app on the phone to connect.

BUT, my motion controller M button does not switch me to S(Sport) mode from N(Normal) mode , Just tried outside, Mode button works, but doesnt work w/ virtual flight app

Yes that worked today, thought I had tried that yesterday too but obviously not. A simple extra line in the guide to point this out would be good. Anyway got some practice in and then did my first proper outside flight around the garden, great!
8-31 14:18
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Chaosrider
Second Officer
Flight distance : 1226762 ft
United States
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DJI Stephen Posted at 8-28 19:27
Hello there Brainloop. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please try to reinstall the DJI Virtual Flight application to see if the issue will still persist? If the issue persist kindly please try using a different recommended mobile device for us to be able to isolate the said issue. Thank you.

https://www.dji.com/avata/downloads

Maybe I'm just having a "dense day", but I can't seem to click into the compatible device list for Androids. Could you provide a direct link to that?

If mine isn't on that list, then the 10 hours I wasted trying to get the app to work, are entirely on me. If it is on the list...then something else is going on.

Samsung Galaxy S20 Note

Thx,

TCS
9-1 14:28
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djiuser_Z2Wk3g2EguTZ
lvl.1
India
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fansdcab590a Posted at 8-31 04:52
yarp, that's what i did, and worked on my samsung s21.  Step1 is crankup the goggle, then go menu switch connection to virtual flight mode, then connect phone, then open the virtual flight app on the phone to connect.

BUT, my motion controller M button does not switch me to S(Sport) mode from N(Normal) mode , Just tried outside, Mode button works, but doesnt work w/ virtual flight app

Same with me, Mode button doesn't work on the virtual flight app...
11-23 04:39
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