Does anyone know where they service drones in southern ny.  My forward sensors are acting up and I need a new skid. Phantom 3

Hello, there. You may submit the request here and we will choose an appropriate repair center for your to send the aircraft in based on your information. Here is the link: https://repair.dji.com/repair/index

Hi there can you please check my flyaway CAS-13919695-V6S1K8, I Payed for my replacement 2 days ago but didn't get any further tracking info

djiuser_ZOBXnTPSHZhu Posted at 8-20 07:17
Hi there can you please check my flyaway CAS-13919695-V6S1K8, I Payed for my replacement 2 days ago but didn't get any further tracking info

Hi. Thank you for bringing this up. We are sorry for the inconvenience this has caused you. Our facility is operating from Monday through Friday, and according to your case number, payment was confirmed on Saturday, August 19. We'll forward this information to our relevant team for further assistance. Please keep an eye on your email for further updates. Thank you for your understanding.

DJI Diana Posted at 8-20 10:51
Hi. Thank you for bringing this up. We are sorry for the inconvenience this has caused you. Our facility is operating from Monday through Friday, and according to your case number, payment was confirmed on Saturday, August 19. We'll forward this information to our relevant team for further assistance. Please keep an eye on your email for further updates. Thank you for your understanding.

Thank YOU VERY MUCH, I thought it might have been something wrong because payment was confirmed but nothing else happened.

djiuser_ZOBXnTPSHZhu Posted at 8-20 14:22
Thank YOU VERY MUCH, I thought it might have been something wrong because payment was confirmed but nothing else happened.

Hi there, please rest assured that your case is still ongoing and we've asked the corresponding team to accelerate the process. Hope you can wait for the email update patiently.