my osmo pocket problem
722 5 2022-8-29
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jojooooook
lvl.1

Indonesia
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check out this video, my osmo pocket won't turn on normal if i don't do like that video https://youtube.com/shorts/YYkOBBEjczg?feature=share
https://youtube.com/shorts/YYkOBBEjczg?feature=share
2022-8-29
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Curt1591
First Officer
Thailand
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Sucks, but at least you can jump-start it!

2022-8-29
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please confirm if you experience any error message when you connect the unit via the DJI Mimo app? In addition, we will forward this to our designated team for further clarification. Please keep us posted. Thank you.
2022-8-30
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jojooooook
lvl.1

Indonesia
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DJI Paladin Posted at 8-30 00:09
Hi there. Thank you for reaching out and we're sorry for the trouble that this has caused. Can you please confirm if you experience any error message when you connect the unit via the DJI Mimo app? In addition, we will forward this to our designated team for further clarification. Please keep us posted. Thank you.

there is no pop up at dji mimo when i connect, so theres no problem with the app
2022-8-30
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Montfrooij
Captain
Flight distance : 2560453 ft
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Netherlands
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I never had this.
2022-8-31
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DJI Paladin
Administrator
Flight distance : 318 ft

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jojooooook Posted at 8-30 00:14
there is no pop up at dji mimo when i connect, so theres no problem with the app

Thank you for your response. With regards to this, In this kind of situation, I'm afraid that you may consider sending the unit in for a proper diagnosis. You can contact our support team to start up a ticket at https://www.dji.com/support . Thank you for your kind and understanding.
2022-9-1
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