I'm at a loss for how to fix this. Before my first flight, I was updating everything. When it came time for the Goggles to update its own firemware, it was stuck at 0% past an hour. I get cancel, rebooted everything, but found there to be no update prompt offered afterward. I thought it strange, but didn't realize how messed up things had become because of this.

The problems I've noticed so far:
1) The head tracking won't take effect. The button activates yellow, but no matter the flight mode, nothing happens when moving the headset.
2) The headset fails to connect to DJI Assistant 2 (or its FPV counterpart).

Troubleshooting tried so far:
- I've done "Reset All", though as I understand it, it doesn't seem like a true factory reset, as the pairings were still in place after.
- Recalibrated the headset.
- Tested both the motion & regular controller (though I think it's only meant to do head tracking on the former)
- Tried connecting to computer with and without the adapter, & multiple cables (note: the controller connected to the computer fine)

Reinstalling the firmware (it says it has 1.01) would be preferable, but from what I've seen online, it's not even the latest firmware, yet there's no option anymore to update. How do I address this??

Hello, there. Sorry for your inconvenience. Kindly use the DJI Assistant 2 (Consumer Drones Series) to update the firmware version for DJI Avata. Here is the link: https://www.dji.com/downloads/products/avata

DJI Wanda Posted at 8-30 23:35
Hello, there. Sorry for your inconvenience. Kindly use the DJI Assistant 2 (Consumer Drones Series) to update the firmware version for DJI Avata. Here is the link: https://www.dji.com/downloads/products/avata

Awesome, thank you so much, that did the trick. I hadn't realized the FPV version wouldn't service the goggles. The Consumer Drone Series version picked it up immediately, and reinstalling the firmware fixed the head tracking functionality. Thank you again.

SoulLee Posted at 8-31 06:51
Awesome, thank you so much, that did the trick. I hadn't realized the FPV version wouldn't service the goggles. The Consumer Drone Series version picked it up immediately, and reinstalling the firmware fixed the head tracking functionality. Thank you again.

It's glad to hear this from you. Please let us know if you have any questions.

Hi my goggles 2 are having issues with foging and turn off randomly also note that the fans will stop and then shuts down like it maybe overheating

djiuser_5hmEYfdyiKgG Posted at 9-2 14:19
Hi my goggles 2 are having issues with foging and turn off randomly also note that the fans will stop and then shuts down like it maybe overheating

Hey, Bro. Whether the lens fogs up or not depends on the user's operation and operating environment. If the user sweats, the lens may fog up. If the operating temperature is low, such as in winter outdoors, the lens may also fog up. This issue can be diminished by using a third-party anti-fog spray.

djiuser_5hmEYfdyiKgG Posted at 9-2 14:19
Hi my goggles 2 are having issues with foging and turn off randomly also note that the fans will stop and then shuts down like it maybe overheating

Hi, there. We are greatly sorry to hear about that. We noticed that you have already contacted our team and asked for a refund. We totally understand your feelings and respect your choice. Sorry again for any inconvenience caused.