DJI Thor Posted at 9-14 02:06
Could you please provide us with your email address via PM for our further checks?

my email address sent by PM to you and no reaction...
Didn't you get it?


I think my drone is the first and the last one from DJI...

zskphoto Posted at 9-14 08:56
Huh, I got offered nothing, even though I explicitly asked to compensate for the lost business and days. Since it took ages with the sent back drone and noone in support could tell me when they will be ready, I decided to return the drone for good to get back the money, and ordered a new drone instead.
Funny thing is, that now, 2 weeks later the old drone seems to be lost on the way back to NL as a UPS package,  so now I've spent more than 2000€, and don't know when I am getting my first 1000€ back. Might take a long time according to support. All this due to a FW failure from DJI. I would not be complaining, if I broke the drone...

what an awful story. a free drone is what you deserve

DJI Thor Posted at 9-13 19:37
Hi, there. We have sent you beta firmware via email. You may have a check. Thank you.

I have received the beta firmware, thanks.  The error code no longer appears.  The drone is now able to take off again.

I’ve encountered the issue as well and now I’m not able to take off with error 30064. Could you please provide me the beta firmware that fix the problem?
Thank you in advance
Dji user: Stefano.gallotti@gmail.con
Kind regards

Hi everybody. I just got this error for the second time on my Mini SE today. Hoping my info will help someone. Both times its happened, I was out flying for a bit and powered down to move to a new location. The first time it happened, I tried every trick and thought it was from using a phone that was kind of buggy. I formatted the phone and the message went away.  Today however, I realized it was not the phone. I connected and checked the firmware once I was within a wifi location. It did not update anything to my knowledge. While troubleshooting, I unbound the controller and rebound it. I am guessing that fixed the issue as the error message has disappeared. I should mention I also unbound/rebound the controller the first time as well but i was throwing everything at this trying to fix it. I do recall one of the few times that I connected it to DJI Assistant 2, it said there was a new firmware update. However the version numbers didn't make sense. So, If anyone else has luck with rebinding your controller to fix this issue I'm glad to be of help. :-)

hello Susan, may I also have the FW0310 firmware update? thank you!

wkmd.ch Posted at 9-14 10:11
my email address sent by PM to you and no reaction...
Didn't you get it?

Sorry for the late reply. We have asked our team to resend the firmware. You may have a check.

pmshop Posted at 9-14 18:31
hello Susan, may I also have the FW0310 firmware update? thank you!

Hi, there. Sorry for your inconvenience. We have sent it to your email. You may have a check.

djiuser_tnDQdJ411OZE Posted at 9-14 13:06
I’ve encountered the issue as well and now I’m not able to take off with error 30064. Could you please provide me the beta firmware that fix the problem?
Thank you in advance
Dji user: Stefano.gallotti@gmail.con

Hi, there. Sorry for your inconvenience. We have sent it to your email. You may have a check.

Victor Bluigor Posted at 9-14 12:04
I have received the beta firmware, thanks.  The error code no longer appears.  The drone is now able to take off again.

Glad to know that. Should you have any further inquiries, please feel free to contact us.

djiuser_ondfaxUVWlg2 Posted at 9-14 04:42
...mail in PM, no reaction :-(

Sorry for the late reply. We have resent it to you.

alain31 Posted at 9-14 03:22
Hi,

Since the last update on my DJI Mini 3 Pro I have the 30064 error code and I cannot take off.

Hi, there. We have sent it to you. You may have a check.

DJI Thor Posted at 9-14 18:47
Hi, there. Sorry for your inconvenience. We have sent it to your email. You may have a check.

Thank you but nothing received so far, also double check in spam and quarantine. Could you please resend it? Thanks

DJI Thor Posted at 9-14 18:52
Hi, there. We have sent it to you. You may have a check.

Hello,
Thanks a lot DJI Thor. I updated my Mini 3 pro with the new firmware and it's ok now, I can take off.

alain31 Posted at 9-14 23:07
Hello,
Thanks a lot DJI Thor. I updated my Mini 3 pro with the new firmware and it's ok now, I can take off.

Glad to know that. Should you have any further inquiries, please feel free to contact us.

DJI Thor Posted at 9-14 18:51
Sorry for the late reply. We have resent it to you.

I have not new firmware yet... it is not funny now. So I will have to return the drone to the seller :-(

zskphoto Posted at 9-14 08:56
Huh, I got offered nothing, even though I explicitly asked to compensate for the lost business and days. Since it took ages with the sent back drone and noone in support could tell me when they will be ready, I decided to return the drone for good to get back the money, and ordered a new drone instead.
Funny thing is, that now, 2 weeks later the old drone seems to be lost on the way back to NL as a UPS package,  so now I've spent more than 2000€, and don't know when I am getting my first 1000€ back. Might take a long time according to support. All this due to a FW failure from DJI. I would not be complaining, if I broke the drone...

I am deeply sorry for the unpleasant experience, I understand your feeling. I apologize that we may not cover the loss of the customers' business, sorry about this. As there is an investigation started, we will keep following your case till it is sorted. Rest assured.

Hi there, just received the new firmware and updated to the drone. Finally I’m able to take off. Thank you for the support
Kind regards

DJI Thor Posted at 9-14 18:46
Hi, there. Sorry for your inconvenience. We have sent it to your email. You may have a check.

Got it, thank you

Hi there,

I'm facing the same issue since updating via the DJI Assistant. The beta firmware would be much appreciated.

Thanks for your efforts,
Stefan

30064 Error out from the box.

I loaded batteries full, turned the systems on, automatically upgraded from the internet on the controller...
Never seen this thing fly even at once.. 30064 ... error from absolute start.
acriked@gmail.com  <-- is my Dji Account

It is weird that the 30064 comes a few seconds after  the message flight been approved message is first... it takes few seconds then 30064... what is going on?

Please send me a beta firmware. Like most of us here i am stuck with error code 30064 unable to take off after firmware update. My email
bugarindejan@gmail.com

Hi, new purchase, cannot take off error. DJI Thor or DJI Susan, may I please have the beta firmware?

wow wow wow

Hi there, I sent the firmware to the requests above, please connect the drone and app and check for the update, please let me know if you have not received it. Thank you.

DJI Susan Posted at 9-15 19:14
Hi there, I sent the firmware to the requests above, please connect the drone and app and check for the update, please let me know if you have not received it. Thank you.

Hi Is this update working for error 30098 as well (gps module not found) ?
And with mac we cannot used dji assistant anymore because it is not updated for os>11
thanks

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pmshop Posted at 9-15 01:36
Got it, thank you

You are most welcome. Should you have any further inquiries, please feel free to contact us.

fans84da9043 Posted at 9-16 02:30
Hi Is this update working for error 30098 as well (gps module not found) ?
And with mac we cannot used dji assistant anymore because it is not updated for os>11
thanks

Hi, there. Sorry for your inconvenience. For this situation, you are advised to send it back for further testing. Thank you.

Galoz77 Posted at 9-15 00:58
Hi there, just received the new firmware and updated to the drone. Finally I’m able to take off. Thank you for the support
Kind regards

I just had to pop in here and say "nice avatar!"

fans84da9043 Posted at 9-16 02:30
Hi Is this update working for error 30098 as well (gps module not found) ?
And with mac we cannot used dji assistant anymore because it is not updated for os>11
thanks

Hi there, sorry for this case, the 30098 issue is unable to be solved remotely. Please send the drone in so we can take care of it.
Please fill out the online repair request on our official web and send it back. Here is the link: https://www.dji.com/support/repair
We will do our best to help this out.

DJI Thor Posted at 9-16 03:26
Hi, there. Sorry for your inconvenience. For this situation, you are advised to send it back for further testing. Thank you.

Can you please send the beta update to my email address please (kanththegreat@gmail.com).

djiuser_7ysIoWFv5bAN Posted at 9-16 04:43
Can you please send the beta update to my email address please ().

Hi, there. Thanks for reaching us. We have asked our team to send you the firmware. You may have a check.

djiuser_ondfaxUVWlg2 Posted at 9-14 04:42
...mail in PM, no reaction :-(

Hi Susan,
I'm a new owner of a Mini 3 pro 3 days ago. Everything was working fine until yesterday. I'm receiving the code 30064 and 180059..
Try all the online solutions without succes.
If you have a fix firmware for that problem you will make me a very happy man!

Email: godinho@ua.pt

djiuser_bDB8AX9z376i

djiuser_bDB8AX9z376i Posted at 9-16 05:51
Hi Susan,
I'm a new owner of a Mini 3 pro 3 days ago. Everything was working fine until yesterday. I'm receiving the code 30064 and 180059..
Try all the online solutions without succes.

Hi, there. Sorry for your inconvenience. We have asked our team to send you the firmware. Besides, for the 180059 error, please note that the aircraft will disable vision sensors when it is on the ground to reduce power consumption. When the aircraft takes off, all vision sensors will be enabled. Please feel free to use them.

DJI Thor Posted at 9-16 04:47
Hi, there. Thanks for reaching us. We have asked our team to send you the firmware. You may have a check.

Hey, I haven't received the email yet, does it take time or can you please request to resend it?

Hi,
Can you please send the beta update to my mail address as well?

(alexropertz@web.de)

Thanks in advance!

djiuser_7ysIoWFv5bAN Posted at 9-16 07:21
Hey, I haven't received the email yet, does it take time or can you please request to resend it?

You won't receive an email. Connect your phone, controller and drone and you'll see a new firmware version popping up.

I have the same error message appearing on my new Mini3 Pro, can I also get access to the working firmware please?

PuffDaddy Posted at 9-16 08:42
You won't receive an email. Connect your phone, controller and drone and you'll see a new firmware version popping up.

Thank you!! I have received the 310 update and after updating the issue has been resolved.